Louisville Metro Government Extends Human Capital Management Tools for Efficient and Flexible Human Resources
 
 

Louisville Metro Government Extends Human Capital Management Tools for Efficient and Flexible Human Resources

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On January 6, 2003, Jefferson County and the City of Louisville merged to form a consolidated local government that serves a community of 700,000 residents covering 386 square miles. The resulting Louisville Metro Government has assumed the authority of the two previous governments. Its chief executive is a mayor, elected citywide. Its legislative council, called the Metro Council, includes 26 members that are nominated and elected by district.

A long-time user of Oracle solutions, Louisville Metro Government decided to upgrade to the newest version of Oracle’s PeopleSoft Enterprise 9.0 human resources applications to achieve new levels of efficiency that enable it to further optimize the use of taxpayer dollars on citizen programs, as opposed to administrative function expenses. The government was also eager to take advantage of new modules and functionality—including retroactive pay processing and profile management—that improved efficiency and employee convenience. Prior to upgrading its PeopleSoft Enterprise 9.0 human resources applications, Louisville Metro Government had successfully implemented Version 8.8 of PeopleSoft Payroll, PeopleSoft Time and Labor, PeopleSoft ePay, and PeopleSoft eProfile. With the upgrade to PeopleSoft Enterprise 9.0, Louisville Metro Government gained more value by adopting Oracle's PeopleSoft Benefits Administration.

 
 

 
 

Challenges

A word from Louisville Metro Government

  • “One of the key benefits of our upgrade was Oracle’s PeopleSoft Benefits Administration. Working with Oracle Partner Zanett on the upgrade, we delivered a Web-deployed solution that gives our employees immediate online access to their unified benefits information and intuitive tools for doing their open enrollment, ultimately improving overall employee satisfaction.” – Sunder Iyer, Service Level Manager, Louisville Metro Government

  • Enable the metro government to continue to optimize its use of taxpayer dollars on citizen services by focusing on improved operational efficiency, including in human resources (HR) processes
  • Improve ability to centrally manage human resources across the combined government by upgrading HR applications and expanding functionality

Solutions

Oracle Product and Services

  • Worked with Oracle Partner Zanett to upgrade to the newest version of PeopleSoft Enterprise 9.0 human resources applications to continue to improve HR process efficiency and employee convenience through new modules and functionality, including profile management and retroactive pay processing
  • Reaped new administrative and employee productivity that enabled the city to more effectively apply taxpayer dollars to citizen-focused services and programs
  • Enabled employees to maintain name, address, phone number, marital status, date of birth, and more, in one repository, for streamlined administration
  • Eliminated a paper-based benefits enrollment process by leveraging PeopleSoft eBenefits 9.0 and PeopleSoft Benefits Administration to enable 5,500 employees to efficiently communicate their benefit choices online, including elections, validations, confirmation statements, and other related content—saving US$21,000 per year by minimizing paper documents and administrative costs and fees 
  • Leveraged PeopleSoft Time and Labor and PeopleSoft Benefits Administration to enable employees to enter their own information—a process that was previously managed by timekeepers, payroll representatives, and benefits administrators—hence, saving considerable time and administration costs and enabling administrative staff members to refocus their attention on other duties

Implementation Process

Oracle Partner Zanett played an instrumental role in the upgrade process, spanning planning, design, implementation, and importantly, change management. The resulting solution has yielded important benefits, including improved process efficiency, as well as a more valuable total ownership experience.

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