Magyar Telekom is the principal provider of telecom services in Hungary. It provides a full range of telecommunications services, including fixed-line and mobile telephony, data transmission and nonvoice, as well as IT and systems-integration services. Magyar Telekom is the majority owner of Makedonski Telekom, the leading fixed-line and mobile operator in Macedonia, and it holds a majority stake in Crnogorski Telekom, the leading telecommunications operator in Montenegro. Magyar Telekom’s majority shareholder is Deutsche Telekom AG.
Magyar Telekom chose Oracle User Productivity Kit Standard for its ability to increase amount of training published and the number of formats. Its comprehensive functionality met all the company’s training needs from a single source while scaling to accommodate the 3,000 agents who manage its 8 million customer accounts. Oracle User Productivity Kit Standard also enables faster content updating, provides context-sensitive help for users, and does not require flash players on the user desktop.
“Oracle User Productivity Kit Standard is critical to our ability to roll out our CRM project, one of the largest IT implementations in Europe, across the business and ensure that we achieve full functionality by the end of 2014,” said Gabor Beranek, head of project excellence and business partner management, Magyar Telekom.