Metropolitan St. Louis Sewer District Integrates Disparate Systems to Improve Efficiency and Service
 
 

Metropolitan St. Louis Sewer District Integrates Disparate Systems to Improve Efficiency and Service

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Metropolitan St. Louis Sewer District (MSD) is the fourth largest sewer district in the United States. MSD’s mission is to protect the public’s health, safety, and water environment by responsibly providing wastewater and stormwater management. MSD provides service to an area that encompasses 525 square miles, including all of St. Louis City and approximately 80% of St. Louis County, with a total population of 1.4 million.

 
 

 
 

Challenges

A word from Metropolitan St. Louis Sewer District

  • “Oracle E-Business Suite Release 12.1 has enabled us to improve efficiency organizationwide by integrating disparate systems and automating manual processes—allowing us to focus on effectively serving our customers.” – Barbara Mohn, Director of Information Systems, Metropolitan St. Louis Sewer District

  • Support the sewer district utility in the delivery of customer service by improving administrative and operating efficiency
  • Facilitate an organizationwide business process change through the integration of disparate financial, project management and reporting systems

Solutions

Oracle Product and Services

  • Worked with Oracle Partners Blue Heron Consulting and Deloitte to implement Oracle E-Business Suite Release 12.1 to take advantage of enhanced support, improved system reliability, and functionality that supports business process changes
  • Used built-in work flows to improve operating efficiency and ensure that users work from the same, accurate data source
  • Integrated Oracle E-Business Suite with MSD’s work and asset management solution to streamline purchasing and connect costs to specific work orders
  • Automated a manual check approval process to support the timely dispersal of funds to vendors
  • Replaced a paper-based payroll process with Oracle Payroll and Oracle Time and Labor, eliminating manual timesheet entry and decreasing the administrative burden on payroll clerks by 15% to 20%—freeing them for other tasks
  • Accelerated the payroll run from two days to just a few hours
  • Provided employees with self-service access to information about benefits and payroll, including W-2 forms and paystubs
  • Integrated Oracle Projects with Oracle Financials to support large-capital sewer improvement projects
  • Used Oracle User Productivity Kit to train users on the new system and document business operating procedures
  • Used Oracle Business Intelligence Enterprise Edition to provide users with the tool capable of generating reports without reliance on IT resources

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