Established 100 years ago, Wm Morrison Supermarkets PLC (Morrisons) is the United Kingdom’s fourth-largest food retailer, with 9 million customers shopping at its 476 stores each week. As the second-largest food manufacturer in the United Kingdom, the company sources and processes most of the fresh food it sells through its own manufacturing facilities, which gives it very close control over provenance and quality.
Morrisons chose to work with Oracle Advanced Customer Support Services as only Oracle could deliver the required level of expertise and experience with Oracle Exadata. By choosing Oracle Advanced Customer Support Services for implementation and postproduction support, Morrisons benefited from knowledge continuity and personalized service.
Oracle Advanced Customer Support Services provides mission-critical support to maximize availability of Morrisons’ BI platform. A combination of Oracle Business Critical Assistance and Oracle Advanced Monitoring and Resolution delivers highly proactive and preventative support to optimize performance and improve reliability.
“With our previous HP Superdome platform, we managed all support requirements internally. This meant that we often had to wait in the queue for the support we needed. With Oracle, we now have much more control over the service we receive. Oracle Advanced Customer Support Services has a team dedicated to supporting Morrisons and, with a combination of onsite and offsite teams, we receive a very high level of service,” said Jonathan Walsh, management and information systems manager, Morrisons.
Morrisons worked with Oracle Advanced Customer Support Services to implement Oracle Exadata within an aggressive six-month timeframe. A short proof of concept demonstrated high levels of compression and potential for batch processing improvement.
Oracle ran several workshops with Morrisons to demonstrate the necessary steps between delivering the machines and the go-live date. By drawing on Oracle Advanced Customer Support Services’ knowledge and expertise, Morrisons achieved a successful implementation.
Morrisons migrated its entire legacy database to Oracle Exadata. Oracle Advanced Customer Support Services provided best practice guidance and advice throughout the project to assist Morrisons’ technical teams with installing and configuring applications onto the Oracle Exadata platform and implementing a new backup and restore solution.