Morrisons Ensures Business Intelligence High Availability with Expert, 24/7 Support
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Morrisons Ensures Business Intelligence High Availability with Expert, 24/7 Support

Established 100 years ago, Wm Morrison Supermarkets PLC (Morrisons) is the United Kingdom’s fourth-largest food retailer, with 9 million customers shopping at its 476 stores each week. As the second-largest food manufacturer in the United Kingdom, the company sources and processes most of the fresh food it sells through its own manufacturing facilities, which gives it very close control over provenance and quality.




A word from Wm Morrison Supermarkets PLC

  • "Oracle Advanced Customer Support Services delivers excellent value. It significantly reduces our risk by ensuring best practices and delivers 24/7 service through a large team with the appropriate level of expertise.” – Jonathan Walsh, Management Information Systems Manager, Wm Morrison Supermarkets PLC

  • Ensure a straightforward implementation of Oracle Exadata Database Machine and data migration regarding financials, retail, food manufacturing and warehousing onto the new business intelligence (BI) platform, and integration with existing environment
  • Deliver ongoing support to eliminate risk and enable smooth day-to-day management of Morrisons’ business critical BI system
  • Expedite and resolve business-critical issues with the BI platform quickly and efficiently, to minimize impact on manufacturing, grocery product warehousing, and retail business
  • Collaborate with one strategic partner to provide hardware, applications, and support to simplify management and benefit from expertise within Oracle


  • Delivered a ready-to-use BI system, complete with database, data, applications, and customizations within just six months and with the capacity to fully support manufacturing, warehousing, and retail BI requirements
  • Used Oracle Business Critical Assistance to implement Oracle Exadata and migrate data from legacy platform to Oracle Exadata Database Machine within a tight timeframe
  • Used Oracle GoldenGate and Oracle Data Integrator to deliver a smooth migration from the legacy platform to Oracle Exadata
  • Engaged Oracle Advanced Customer Support Services for implementation and operational support, eliminating the need to rely on shared in-house support services
  • Benefited from best-practice guidance and advice to internal resources for smooth integration between Oracle Exadata and existing applications, including Oracle Retail and Oracle E-Business Suite
  • Used Oracle Advanced Monitoring and Resolution to provide 24/7 proactive support for Oracle Exadata, enabling Morrisons to resolve issues as they arise and ensure up-to-date patching for smooth and uninterrupted operation
  • Benefited from prioritized escalation paths to achieve swift issue resolution and avoid unplanned unavailability of core retail BI and reporting systems
  • Received a dedicated support team, including a database administrator and personnel with skills in Oracle Data Guard, Oracle Recovery Manager, Oracle Enterprise Manager, data migration, Linux, and storage to support the implementation and migration program
  • Ensured 100% platform availability and stability, complete with disaster recovery, enabling the company to deliver real-time manufacturing, warehousing, retail, and financial reporting and analysis to management
  • Ensured quality milestones were met during the implementation phase to support Morrisons’ high quality standards and requirements
  • Benefited from comprehensive reporting and proactive communication with Morrisons’ management to ensure a smooth engagement

Why Oracle

Morrisons chose to work with Oracle Advanced Customer Support Services as only Oracle could deliver the required level of expertise and experience with Oracle Exadata. By choosing Oracle Advanced Customer Support Services for implementation and postproduction support, Morrisons benefited from knowledge continuity and personalized service.

Oracle Advanced Customer Support Services provides mission-critical support to maximize availability of Morrisons’ BI platform. A combination of Oracle Business Critical Assistance and Oracle Advanced Monitoring and Resolution delivers highly proactive and preventative support to optimize performance and improve reliability.

“With our previous HP Superdome platform, we managed all support requirements internally. This meant that we often had to wait in the queue for the support we needed. With Oracle, we now have much more control over the service we receive. Oracle Advanced Customer Support Services has a team dedicated to supporting Morrisons and, with a combination of onsite and offsite teams, we receive a very high level of service,” said Jonathan Walsh, management and information systems manager, Morrisons.

Implementation Process

Morrisons worked with Oracle Advanced Customer Support Services to implement Oracle Exadata within an aggressive six-month timeframe. A short proof of concept demonstrated high levels of compression and potential for batch processing improvement.

Oracle ran several workshops with Morrisons to demonstrate the necessary steps between delivering the machines and the go-live date. By drawing on Oracle Advanced Customer Support Services’ knowledge and expertise, Morrisons achieved a successful implementation.

Morrisons migrated its entire legacy database to Oracle Exadata. Oracle Advanced Customer Support Services provided best practice guidance and advice throughout the project to assist Morrisons’ technical teams with installing and configuring applications onto the Oracle Exadata platform and implementing a new backup and restore solution.