The Indian Government’s National Informatics Centre (NIC) supplies technology services to government agencies and departments. It steers e-governance implementations at national, state, and district levels, improving government services by implementing online solutions, such as websites and electronic information systems.
NIC has provided extensive technology services to Andhra Pradesh’s Registration and Stamps Department. The department manages land, marriages, and social services and associated documentation across 38 districts. NIC’s computer-aided Administration of Registration Department (CARD) project, which began in 1997, has centralized all of the department’s information, including land and duty rates and stamp vendors’ details onto a three-tier architecture, based on a central application server in the Hyderabad head office. CARD is among the most successful e-governance projects in India.
Following a detailed evaluation of database product offerings from multiple vendors, NIC selected Oracle as its preferred supplier for its ability to consolidate multiple databases, improve security and system response, and reduce costs.
“After looking at other vendors and products, we determined that Oracle provided the only creditable relational database, supported by Oracle Forms and Reports, to manage this complex and comprehensive project and improve the services we provide to over 84 million customers,” said KLN Rao, deputy director general, NIC.
The CARD project to computerize the department’s services began at two test sites in 1997. Internal change management was one of the key challenges, and it was critical to initiate the project in a decentralized manner. Having achieved initial computerization, the department expanded the project, making the CARD application web-based and extending its reach to additional internal and external stakeholders. The implementation strategy was aimed to address the functional, technical, and change management challenges in line with users’ adoption pace.
The subregistrar offices in the district of Hyderabad went live with the new centralized architecture in August 2012. A phased migration of all 432 databases in subregistrar offices across 38 districts took place between December 2012 and May 2013, and it involved transferring large volumes of legacy data to a central server. The implementation was completed on time and within budget.