Norway Post Streamlines Mail Handling and Lowers Operating and Maintenance Costs by 80% with Location Management Solution
 
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Norway Post Streamlines Mail Handling and Lowers Operating and Maintenance Costs by 80% with Location Management Solution

  • Oracle Customer:  Norway Post
    Location:  Oslo, Norway
    Industry:  Public Sector
    Employees:  16,000
    Annual Revenue:  Over $5 Billion

Norway Post, the Norwegian postal service, was founded in 1647. The agency is run by the Norwegian Ministry of Transport and Communications, which manages mail distribution throughout the country. In 2002, Norway Post changed its structure into a publicly-held company that issues stock to prepare for Norwegian postal market deregulation. The company also has businesses in other parts of the Nordic region.

Norway Post needed to replace its legacy, mainframe-based location management system with a modern, flexible, and standardized solution. To meet its goals, the company deployed Oracle Site Hub, resulting in improved quality for customer and mail carriers’ route data and a more efficient mail sorting process. The solution has helped Norway Post to significantly reduce operating and maintenance costs.

 
 

 
 

Challenges

A word from Norway Post

  • “With Oracle Site Hub, we have a modern and flexible, standardized location management solution, which has significantly improved our customer data quality and mail carriers’ route information. The solution enabled us to substantially reduce operating and maintenance costs, and our users are very satisfied.” – Arne Erik Berntzen, Business Applications Director, Norway Post

  • Replace inflexible, mainframe-based location management with a modern, flexible, and standardized solution, providing a single source of truth for all site data
  • Migrate the Norway resident and business address register—approximately 7 million addresses—to the new solution with minimal downtime
  • Improve quality of client and mail distribution route data and make it possible to quickly and easily update that information, as needed
  • Eliminate a manual mail-sorting process by being able to feed the improved customer information into letter-sorting machines
  • Enable mail carriers to receive route reports and make changes to client information from their mobile devices
  • Reduce operating and maintenance costs

Solutions

Oracle Product and Services

  • Implemented Oracle Site Hub as a standardized and flexible location management solution and reduced annual operating and maintenance costs by 80%
  • Moved approximately 7 million Norwegian residential and business addresses to Oracle Site Hub with minimal downtime, and seamlessly synchronized the data with the application’s route management system
  • Enhanced customer and mail-route data quality by using Oracle Site Hub’s route management system, enabling mail carriers to deliver mail to the right places in the right order
  • Enabled mail carriers to receive route reports and, when necessary, to update routes and customer data directly from their mobile devices
  • Streamlined the mail sorting process, which ultimately will enable Norway Post to eliminate manual sorting process by being able to upload improved customer information into letter-sorting machines