Orbitz Worldwide, LLC (NYSE:OWW) is a leading global online travel company using technology to transform the way consumers around the world plan and purchase travel. Orbitz Worldwide operates the consumer travel planning sites Orbitz (www.orbitz.com), ebookers (www.ebookers.com), HotelClub (www.hotelclub.com) and CheapTickets (www.cheaptickets.com). Also within the Orbitz Worldwide family, Orbitz Partner Network (www.orbitz.com/OPN) delivers private-label travel technology solutions to a broad range of partners, including some of the world`s largest airlines and travel agencies, and Orbitz for Business (www.orbitzforbusiness.com) delivers managed travel solutions for companies of all sizes.
“We chose the Oracle RightNow suite due to the breadth of functionality, product maturity, and very specific customer support scenarios. Oracle RightNow is the best-of-breed customer service solution. We are managing a global implementation with two people, which is a testament to the scalability of the offering,” said Nicholas Armstrong, director, global customer experience products, Orbitz Worldwide, LLC
Orbitz Worldwide first implemented Oracle RightNow Knowledge Cloud Service approximately twelve years ago, and over the course of the last several years has grown its Oracle RightNow footprint to include applications for agent desktops, chat, and web self-service.