Osakidetza Implements Service-Oriented Architecture to Align Business and IT for Healthcare Network
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Osakidetza Implements Service-Oriented Architecture to Align Business and IT for Healthcare Network

  • Oracle Customer:  Osakidetza
    Location:  Vitoria, Spain
    Industry:  Healthcare
    Employees:  32,000

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Osakidetza is linked to the Health Department of the Basque Government. Its aim is to offer health services through public organizations. Osakidetza relies on 32,000 professionals, provides service to more than 2 million potential patients, and manages 18 hospitals and 308 primary care centers.

 
 

 
 

Challenges

A word from Osakidetza

  • “With the SOA structure implemented on Oracle´s middleware we have addressed challenges related to IT platform integration. Thanks to Oracle´s SOA Excellence Center, we have also generated an internal communication that enables projects to work together.” – Aritza Iratzagorria, Responsible of Central Services, Osakidetza

  • Meet the requirements of the Spanish Health Ministry related to IT policies, such as integration with central health system, data protection, and data extraction
  • Align company's business issues (improving service level agreements, reinforcing management policies, increasing use of electronic health services) and  IT principles, such as the adoption and definition of standards and the creation of a reference architecture
  • Improve hospital management, ensure adoption of electronic prescriptions, integrate with the national health service multichannel health services, provide digital records management, and adopt telemedicine

Solutions

Oracle Product and Services

  • Worked with Oracle Consulting to establish a service-oriented architecture (SOA) paradigm to solve business and IT structural problems, progressing toward a centralized, integrated vision in which business and technology work together
  • Used Oracle SOA Suite to create and execute a corporate data catalog, integrating, classifying, and managing data from a myriad of sources, including the third-party human resources system, the hospital's management system, first-care medical attention system, in addition to legacy applications distributed throughout the hospitals
  • Obtained a holistic vision of all processes and procedures of the organization, from internal administration and human resources management to the operational and functional issues related to offering healthcare to Basque citizens
  • Improved information availability and internal management within the Basque health department’s 18 hospitals, through the integration and global insight provided by Oracle technology
  • Created and deployed 30 healthcare-related services powered by Oracle, with 200 operations available to support activities, such as sharing clinical histories, telediagnosis,and  management of prescriptions
  • Achieved complete return on investment for the project in 2010

Resources