PRISA Televisión Uses Dedicated Maintenance to Ensure Around-the-Clock Service for More Than 1.8 Million Subscribers
 
 

PRISA Televisión Uses Dedicated Maintenance to Ensure Around-the-Clock Service for More Than 1.8 Million Subscribers

PRISA Televisión, S.A.U. (PRISA TV) is an audiovisual company, which is a holding of the Spanish media group PRISA, and the owner of CANAL+, a leading digital entertainment platform in Spain with more than 1.8 million subscribers. PRISA TV has emerged as a top brand in the world of audiovisual content, with 23 television channels, including nine versions of CANAL+ and 14 channels specializing in sports, cinema, documentaries, children’s programs, and music.

Technological innovation has always played a key role in the development of PRISA TV. The company launched the first pay-TV service in Spain, was the first to provide satellite television, and pioneered digital high-definition television, 3D broadcasts, and interactive television. Through its new multiscreen offering, CANAL+ Yomvi, PRISA TV is also the first television broadcaster in Spain that empowers consumers to enjoy their preferred CANAL+ content as video on demand on any device—such as connected television, tablet, smart phone, and personal computer.

 
 

 
 

Challenges

A word from PRISA Televisión, S.A.U.

  • “Oracle Advanced Customer Support Services has provided almost a decade of stable environment and performance optimization. With proactive guidance and 24/7 access to support engineers, we are sure that there will be no disruption to our business.” – Manuela Martínez Gonzalez, Head of Engineering Department, PRISA Televisión, S.A.U.

  • Gain the expertise to expand visibility through the use of IT and asses operational needs to support market reach beyond the traditional model—in which customers capture signal via cable or satellite and view it on a traditional TV set
  • Provide a compelling user experience to 1.8 million, pay-TV subscribers with around-the-clock content availability, faster issue resolution, and zero downtime
  • Ensure a high-performance, scalable, and cost-effective environment for the rapidly growing, new, multiscreen offering to stay competitive in a complex media landscape

Solutions

  • Hired Oracle Advanced Customer Support Services to provide audits, inspection, testing, and intervention necessary to make sure that the company’s Oracle systems are fully operable and optimized to meet high-volume, subscriber demand—gaining confidence in technical capabilities for an important service launch
  • Increased employee satisfaction and reduced technical training costs by choosing Oracle Solution Support Center—Oracle Advanced Customer Support Services’ most comprehensive annual support service offering—while allowing PRISA’s engineers to focus on innovation and video production
  • Achieved fast resolution for critical issues with 24/7 personalized support and a single point of contact with intimate knowledge of the company’s IT environment for all service delivery
  • Ensured system health and 24/7 content availability with regular system patching, quarterly reviews, configuration, proactive advice, and diagnostics performed by Oracle Advanced Customer Support Services engineers
  • Mitigated the risk of downtime by upgrading to Oracle Database 11g to maximize content availability and protect the library from server failure, site failure, and human error

Why Oracle

As PRISA Televisión grew and expanded its product offerings, it faced growing IT management requirements to ensure high availability of the IT platforms that support its programming.

“One of the fundamental gains from working with Oracle Advanced Customer Support Services is that we now have confidence in our IT infrastructure. We know that trusted engineers ensure our systems are up and running, so that we can fully focus on innovation, market expansion, and most importantly, providing an exceptional user experience to our subscribers,” said Manuela Martínez Gonzalez, head of engineering department, PRISA Televisión, S.A.U.