Reliance Commercial Finance Accelerates Time-to-Market, Improves IT Staff Productivity by 70%, and Enhances Competitiveness
 
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Reliance Commercial Finance Accelerates Time-to-Market, Improves IT Staff Productivity by 70%, and Enhances Competitiveness

Reliance Commercial Finance, as presented by Reliance Capital Ltd., provides loans for real estate, commercial and private vehicles, construction equipment, and infrastructure to more than 70,000 customers, including businesses and individuals. The company also offers loans against existing property and investments, such as gold, and provides microfinance services. Reliance Commercial Finance has an operational presence that spans 66 locations in India, and it is one of the fasting growing nonbanking financial companies in the country.

For seven years, Reliance Commercial Finance used Oracle Exadata Database Machine for its core lending application and Microsoft servers with SQL server databases for its loan verification system. With more than 2,000 users—including up to 500 concurrent users—accessing the company’s core applications every day, the legacy IT infrastructure was struggling to process more than 6,000 daily transactions, especially during peak periods, such as the last five days of each month. It was also time-consuming and costly to manage and track customer-loan applications and approvals across multiple systems. The legacy system also increased customer churn and time to market. 

To address these issues, the company implemented Oracle Exalogic Elastic Cloud and Oracle WebLogic Suite to ensure high-performance, high availability, and scalability for its core applications. It also enabled seamless integration with Oracle Exadata Database Machine. These implementations accelerated loan transaction speed by 30% and increased IT staff members’ productivity by 70%. In addition, the financial institution improved its competitiveness by accelerating the customer loan approval process by 3x and slashing new application deployments from eight weeks to one day, thereby increasing customer satisfaction.

 
Accelerates Loan Transaction Speed by 30%, Improves Staff Productivity by 70%

A word from Reliance Commercial Finance

  • "With the scalable infrastructure and ease of manageability provided by Oracle engineered systems and Oracle WebLogic Suite, we can go to market immediately and increase our competitive edge. We accelerated loan approval process by 3x, improved IT staff productivity by 70%, and enhanced our customer service." – Shashi Ravulapaty, Senior Vice President and Chief Technology Officer, Reliance Commercial Finance

Projecting 30% growth annually, Reliance Commercial Finance needed to ensure high performance, high availability, and scalability for its core applications to support increases in transactions and concurrent users during peak periods. By consolidating nine servers onto the Oracle Exalogic platform and seamlessly integrating the system with Oracle Exadata, it optimized transaction throughput for its core applications and accelerated overall batch processing for loan transactions by up to 30%, thanks to the extreme performance and secure InfiniBand networking technology. 

Reliance Commercial Finance also cut operating costs by reducing energy consumption and data-center space requirements. It avoided additional costs for operating systems by running Oracle Linux on Oracle Exalogic. Furthermore, the firm improved system manageability by using Oracle Exadata and Oracle Exalogic’s built-in application-to-disk management capability.

“Our IT staff gained an integrated view of the entire core applications’ life cycle, and the team can now easily manage the system without additional training. We increased IT staff productivity by 70%, allowing more time to focus on strategic projects,” said Shashi Ravulapaty, senior vice president and chief technology officer, Reliance Commercial Finance. 

Thanks to Oracle Exalogic’s built-in linear scalability, Reliance Commercial Finance eliminated a single point of failure and ensured high availability and scalability for business applications. Users no longer have to wait until the following day for login sessions and to process customer loan applications. The company can now efficiently run multiple applications and support more than 500 concurrent users during peak loan periods without system downtime.

 
Accelerates Loan Approval Process by 3x, Increases Customer Satisfaction

 
Accelerates Time-to-Market and Enhances Competitiveness

 
 

 
 

Challenges

  • Ensure high performance, high availability, and scalability of core lending applications to support more than 500 concurrent users and process more than 6,000 daily loan transactions during peak periods
  • Accelerate new application deployment and simplify system manageability to improve time-to-market and increase competitive edge
  • Improve response time for loan approval process to enhance customer service and reduce churn

Solutions

  • Accelerated loan batch processing speed by up to 30% by using Oracle Exadata and Oracle Exalogic’s InfiniBand networking technology and running applications on Oracle WebLogic Suite, enabling maximum throughput for core applications
  • Increased IT staff productivity by 70% by using Oracle Exalogic’s complete application-to-disk management capability
  • Reduced churn and improved customer satisfaction by enabling same-day notifications to customers regarding loan approval status, instead making them wait three days
  • Ensured high availability and scalability by eliminating a single point of failure—enabling more than 500 concurrent user sessions and processing 6,000 daily transactions during peak loan periods
  • Increased competitiveness by rapidly deploying new applications in one day instead of in eight weeks, accelerating time to market for new product offerings
  • Reduced complexity of application deployments across multiple locations and maximized system uptime at minimum cost

Why Oracle

Reliance Commercial Finance chose Oracle Exalogic and Oracle WebLogic Suite for its high availability and scalability that could accommodate 30% growth annually and enable rapid application deployments.

“With the scalable infrastructure and ease of manageability provided by Oracle Exalogic and Oracle WebLogic Suite, we can go to market immediately and increase our competitive edge. It also enabled seamless integration with Oracle Exadata, so it was an obvious choice to ensure business continuity,” Ravulapaty said. 

Implementation Process

Reliance Commercial Finance implemented Oracle Exalogic and Oracle WebLogic Suite in three months. The company’s internal IT team worked with Oracle Advanced Customer Support Services to migrate from Microsoft Windows to Oracle Linux.

Oracle Advanced Customer Support Services provided user training as well as ongoing technical support to ensure the implementation ran smoothly and remained on budget.