Roka Bioscience Resolves Customer Issues in Days, Not Weeks—Boosts Productivity and Compliance with Application-Environment Integration
 
 

Roka Bioscience Resolves Customer Issues in Days, Not Weeks—Boosts Productivity and Compliance with Application-Environment Integration

Roka Bioscience develops rapid, highly accurate molecular assays and instrument systems for the food safety industry. Its Atlas System represents a new tier of molecular, rapid-pathogen testing, offering automation and technology that drive higher levels of laboratory efficiency and accuracy. Roka Bioscience’s solutions are designed to help manufacturers mitigate risks, protect their brands, and meet increasingly stringent testing demands now and for years to come.

 
 

 
 

Challenges

A word from Roka Bioscience

  • "Oracle’s Agile Product Lifecycle Management helped us to transform our product development, and quality data management processes, critical parts of our business. For instance, we can now resolve customer issues in days instead of weeks. By integrating Oracle’s Agile to JD Edwards EnterpriseOne, we’ve increased the power of these systems significantly." – Mike LeDee, Director, Quality Systems, Roka Bioscience

  • Support continuous improvement of the company’s product-lifecycle management (PLM) processes to ensure high quality food safety products and accelerate innovation and customer-issue resolution
  • Eliminate redundant data entry between various enterprise application environments to improve data quality, minimize compliance risk, and reduce direct and indirect costs associated with administrative tasks
  • Gain the ability to more rapidly and effectively address and serve customer needs
  • Ensure the safety and reliability of the company’s products, which play a critical role in food safety
  • Enable the company to effectively comply with ISO 9001 standards to maintain certification

Solutions

  • Created a bidirectional integration between Oracle’s Agile Product Lifecycle Management applications and the company’s JD Edwards EnterpriseOne supply chain, order management, and manufacturing applications to enable real-time data sharing and eliminate the need for manual data re-entry between the two environments, as well as to minimize the time, costs, and risks associated with this process
  • Accelerated customer-care case resolution from weeks to just a few days and gained the ability to control data and manage, track, and trend customer-case data for continuous improvement
  • Reduced resource requirements for supply chain and quality operations by two full-time employee (FTE) equivalents, freeing staff for other priorities
  • Cut time associated with data processing by approximately 25%—accelerating processes and reducing costs
  • Eliminated data discrepancies between the PLM and enterprise resource planning (ERP) systems, increasing confidence in data integrity and streamlining ISO compliance
  • Created a system that will accelerate parts processing, bills-of-material release processes, as well as supplier updates
  • Gained the ability to capture customer-related issues in real time to improve service and proactively address trends
  • Eliminated compliance risks associated with data discrepancies between the quality-management system and enterprise-resource-planning environment—helping to ensure the safety and quality of the company’s food-safety products
  • Improved ability to identify trends in production quality and customer issues and respond more quickly with real-time data sharing
  • Began rating every customer issue by severity and frequency and analyzing issues to drive a closed-loop improvement process, as well as accelerating innovation in the company’s food-safety products
  • Automated the transfer of customer feedback to the Agile PLM environment, where quality and corrective action data resides to provide a more a comprehensive view of issues and their resolutions and ensure consistent data between the systems
  • Improved relationships with and quality of supplier services with more dynamic evaluation capabilities
  • Used Agile PLM to automate manual systems and eliminated disparate Excel spreadsheets that were difficult to access, track, and manage
  • Created a single source for capturing, managing, controlling, tracking, and trending all PLM data within a controlled system
  • Saved approximately 2.5 FTEs annually with Oracle Agile PLM, versus a manual document-control process
  • Cut document and equipment-parts creation and approval processes from weeks to one to three days, accelerating time to market and improving the competitive advantage

Why Oracle

“We selected Oracle’s Agile Product Lifecycle Management as well as JD Edwards EnterpriseOne because of their robust capabilities and industry-specific functionality for the unique life sciences sector. Both solutions are proven leaders in the space and are trusted by organizations worldwide. Specifically, Agile Product Lifecycle Management is the most comprehensive solution available, offering an electronic research and development notebook, quality records, supplier management, and quality management capabilities in a single suite,” said Mike LeDee, director, quality systems, Roka Bioscience.

Implementation Process

Roka Bioscience worked with Oracle partner GoEngineer, Inc. on the integration between the company’s Agile Product Lifecycle Management and JD Edwards EnterpriseOne environments. It conducted the integration in two phases. The first phase involved a single-direction integration between Agile applications and JD Edwards EnterpriseOne for parts and bills-of-materials data. The second phase involved bidirectional integration between the two environments for supplier, customer, and customer-case data. Roka Bioscience completed the initiative, including validation for ISO 9001, in January 2014.

Partner

GoEngineer, Inc. is an Oracle Specialized Partner for Agile PLM application implementations. It managed deployment of and hosts Roka Bioscience’s Agile environment. The firm used its JumpStart Agile accelerator to enable Roka Bioscience to configure and train on the system in just a few weeks.

Based on GoEngineer’s proven performance and expertise, the firm was the logical choice to design and complete Roka Bioscience’s Agile/JD Edwards EnterpriseOne integration initiative. In addition to architecting the integration and managing the process, GoEngineer worked closely with the Roka Bioscience team to ensure knowledge transfer.