Established in 1997, Safaricom Limited, with more than 18 million subscribers. is one of the leading integrated communications companies in Africa. Safaricom provides a comprehensive range of services, including mobile, fixed voice, and data transmission on a variety of platforms. It employs more than 3,000 people across Kenya—at locations including Nairobi, Mombasa, Kisumu, and Nakuru—to support its strategic and retail operations. Safaricom operates retail dealerships nationwide to ensure customers across the country have access to its products, which include hosted cloud and financial services.
As business continued to expand, the company experienced significant technical challenges, including difficulty processing increasingly large data volumes in real-timel It also needed to ensure its mobile, voice and data services were available to customers when they needed them, and it required a single view of each customer and the services they consumed, regardless of where those services were purchased.
To improve data management, provide differentiated services, and enhance the customer experience, Safaricom implemented Oracle Exadata Database Machine, Oracle E-Business Suite, Oracle’s Siebel Customer Relationship Management (CRM), and Oracle Business Intelligence Suite. The solution provides the company with a real-time, comprehensive view of customers, reduces demands placed on data management staff, and cuts storage costs in half. A complete Oracle backup solution with Oracle’s NAS Storage and StorageTek SL3000 Modular Library System provides underlying disk and tape protection.
Safaricom selected Oracle because it could deliver a full stack of seamlessly integrated data and customer relationship management tools, and it had a strong network of IT partners in the region to support the implementation and training process. Oracle also provided technical training to Safaricom engineers and members of the IT staff, which ultimately benefited Safaricom customers and supported a greater life-work balance for Safaricom staff.
“Oracle is one of the strongest solution providers in Africa and delivers a broad range of closely integrated hardware and software solutions, which enables us to deploy enterprise resource planning, CRM, and business intelligence products seamlessly,” said Donald Twesiga, executive head of IT operations, Safaricom Limited. “Oracle does a fantastic job meeting our business needs, which, in turn, enables us to meet customer demands. I would recommend Oracle’s services to my fellow technology professionals.”