Sberbank of Russia is the largest credit institution in Russia and the Commonwealth of Independent States (CIS), accounting for 27% of Russian banking assets and 26% of Russian banking capital. In 2010, it ranked 43rd in the world for Tier 1 capital.
Sberbank of Russia needed to increase business efficiency and employee productivity due to the growth in its corporate clientele from 1.2 million to an estimated 1.6 million. It also wanted to automate distressed asset management to reduce the number of corporate clients’ bad debts. It deployed Oracle’s Siebel Customer Relationship Management (CRM) 8.1 applications to create a single client view, optimize client communication, improve efficiency, and automate distressed asset processing. Today, 18,000 employees in 17 branches across Russia use Siebel CRM applications for debt redemption.