Schenck Reduces Order Entry Time, Streamlines Configuration and Quote Accuracy
 
 

Schenck Reduces Order Entry Time, Streamlines Configuration and Quote Accuracy

Schenck Process provides solutions to processes manufacturers worldwide across a wide range of industries including food, plastics, pet food, chemicals, pharmaceuticals, cement, aggregate, gypsum, steel and transport automation. Schenck’s solutions include state of the art bulk solids metering equipment, outstanding applications experience, and unmatched customer support.

 
Defining the Problem

A word from Schenck Process

  • “The immediate benefit our sales team has experienced is reduced time to prepare complete, technically accurate quotes that include optional spare parts, field service estimates and product brochures with equipment drawings. The result has been a much more consistent and professional quote to our customers.” - Tom Symoniak, Senior Applications Engineer, Schenck Process

Schenck Process had been building sales quotes using a manual system based on Excel spreadsheets. The system was not keeping pace with business growth, and quotes were often inaccurate and inconsistent. To solve these problems, Schenck sought a solution that would deliver the following benefits:

  • Accurately configure products based on a customer’s criteria
  • Include all necessary items, spare parts and service on a quote
  • Accurately log and report on quotes in the sales queue
  • Provide accurate pricing and lead times
  • Incorporate all necessary documentation into the final quote

 
BOA, BigIdeas and a Big Decision

 
Implementation

 
Success/Results

 
Future Plans

 
 

 
 

Challenges

  • Products based on a customer’s criteria were not always accurately configured
  • The system in place was not keeping pace with business growth
  • Quotes were often inaccurate and inconsistent
  • All necessary items, spare parts and services were not included on the quote
  • Needed a way to provide accurate pricing and lead times, and incorporate all necessary documentation into the final quote

Solutions

Oracle Product and Services

  • BigMachines QuickStart Methodology
  • BigMachines Sales Engine
  • BigMachines Document Engine
  • Much more consistent and professional quote to our customers
  • Reduced time required for order entry and reduced time during the order review process.
  • Sales representatives spend less time trying to configure products correctly and submit quotes properly, and more time meeting with the customers and closing orders.

This story was originally published on www.bigmachines.com.