Participate in Oracle Customer Programs
Scottish Water provides water and wastewater services to approximately 5 million customers in 2.4 million households across Scotland. The organization serves a dispersed population living in an area covering approximately 79,000 square kilometers, requiring a large number of small water and waste water treatment works. Scottish Water is the fourth largest water company in the United Kingdom.
Scottish Water manages more than 47,000 kilometers of water pipes, 50,000 kilometers of sewer pipes, 1,837 wastewater treatment works, and 297 water treatment works, plus pumping stations, sludge treatment centers, and reservoirs. The organization has a capital delivery program worth US$3 billion over a five-year regulatory period, which involves complex financial processes, multiple delivery partners, and regulatory stakeholders.
The company managed this complex and high-value capital delivery program using a number of different software products, manual spreadsheets, and paper-based processes. There was little integration between systems, no continuity between regulatory periods, a difficult reporting environment, and limited audit trail.
Scottish Water worked with Tata Consultancy Services to implement a new enterprise project and portfolio management solution, Primavera P6 Enterprise Project Portfolio Management and Oracle Business Process Management, for all Scottish Water employees and partner organizations working on the capital delivery programs. The systems are fully integrated with existing back office systems, including Oracle's PeopleSoft Financials.
Since implementation of the capital investment systems and processes (CISP) program, Scottish Water has achieved operational savings equivalent to 19.5 full time employees, streamlined the data and reporting processes to improve regulatory compliance, and it has realized annual tax savings of US$456,000 with a transparent audit trail.
Oracle was already at the core of Scottish Water’s back office systems. The organization already had a number of Oracle systems in place and previous consolidations led to the purchase of an unlimited license agreement.
“Oracle’s Primavera P6 Enterprise Project Portfolio Management enables us to simultaneously manage hundreds of projects of varying scale and duration. We have tightened up our processes and improved reporting and control of all our capital investment projects,” said Cathie Bankier, business change manager, asset management directorate for Scottish Water.
Scottish Water chose Tata Consultancy Services following a competitive tender process as it was able to demonstrate significant experience in the capital investment sector. It also had experience in working with Oracle’s Primavera modules and Oracle Business Process Management and demonstrated the ability to integrate with Scottish Water’s existing Oracle systems.
“During the project, we built up a strong working relationship with Tata Consultancy Services employees. Our Tata account manager was on the steering group and attended regular weekly meetings at Scottish Water. With a strong project manager in place, the project went very smoothly and we met all our timescales and deadlines,” said Cathie Bankier, business change manager, asset management directorate for Scottish Water.
“We would definitely work with Tata Consultancy Services again if we could put in place a similar working structure and also if Tata was able to provide the excellent people we know from their team,” she added.