Shinhan Card Co., Ltd. (Shinhan Card) is the largest credit card issuer in South Korea. Ranked first for consumer satisfaction awards in the credit card category for the last two consecutive years, the company has approximately 15 million active cardholders and processes US$120 billion in transactions annually.
Following its merger with LG Card on October 1, 2007, Shinhan Card set strategic corporate goals to prioritize customer values and business growth.
After deciding to switch from a mainframe to a UNIX-based system, Shinhan Card needed a flexible data infrastructure that offered better stability and support for its next-generation business information system.
Shinhan Card chose Oracle Database over IBM for its low system load and high performance, online transaction processes. Furthermore, the switch would seamlessly integrate with the company’s other Oracle-based environments, including its website, which runs on Oracle Database. Similarly, Shinhan Card chose Oracle GoldenGate over Informatica for its interoperability with Oracle Database and its in-house Java application, providing unparalleled data integration and replication capabilities.
Finally, Shinhan Card implemented Oracle Business Process Management Suite to fulfill the company’s business vision. “Oracle’s Business Process Management Suite is a completely integrated solution that can help us deliver our business values through a service-centric framework to enhance customer service and operational efficiency,” said Nam Seung-woo, managing director, CIO, Shinhan Card.
Shinhan Card, in cooperation with Oracle partner LG CNS, adopted a big-bang approach, retiring the legacy system upon roll out of Oracle Database, followed by Oracle Enterprise Manager 12c, Oracle Database Lifecycle Management Pack, Oracle GoldenGate, and Oracle Business Process Management Suite. The new system went live on October 2, 2012.
Shinhan Card jumpstarted use adoption by providing comprehensive internal user training in tandem with the system implementation.
Shinhan Card engaged Oracle partner LG CNS for its core banking implementation in the next generation project. LG CNS utilized its experience in system maintenance and system integration and provided support for workload analysis, system design and development, and product performance testing.
“LG CNS has successfully performed large-scale financial IT projects, including the integration of Shinhan Card and LG Card Systems. With the group’s support, we could complete the new big-bang system implementation smoothly and on time,” said Kim Jae-eok, deputy director, Datacenter Relocation Task Force Team, Shinhan Card.