SimCorp Saves a Week in Supporting Internal and Customer Issues
 
 

SimCorp Saves a Week in Supporting Internal and Customer Issues

  • Oracle Customer:  SimCorp
    Location:  Copenhagen, Denmark
    Industry:  High Technology
    Employees:  1,077
    Annual Revenue:  $100 to $500 Million

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Since 1971, SimCorp has provided investment and portfolio management software and services to the world’s leading investment, asset, fund, and wealth managers, as well as fund administrators, and pension and insurance funds. SimCorp’s world class software provides global financial organizations with the tools they need to mitigate risk, reduce cost, and enable growth. SimCorp is a global company, focusing on the European, North American, and Asia Pacific regions.

 
 

 
 

Challenges

A word from SimCorp

  • “We reduced the time spent on support issues by a week, as Oracle Configuration Manager automatically collects and submits basic information about software and hardware. The result is that we do not need to spend time finding the basic data to collaborate with Oracle in support but can instead move straight to solving the problem.” – Jens Borg, Assistant Vice President, IMS System Operations, SimCorp

  • Cut time for supporting internal and customer issues, an essential time savings for a software development house
  • Simplify the difficult process of database identification in connection with operating systems, such as AIX, Windows, and Linux
  • Accelerate software and hardware support, which had been slow as a result of operating in different time zones, where dialogue was often repeatedly delayed

Solutions

Oracle Product and Services

  • Oracle Configuration Manager
  • Instituted automatic collection and submission of Oracle installation data relating to patches, platforms, versions, dates, types, components and applications, configuration files, and network configuration using Oracle Configuration Manager, which saves time in the support process
  • Slashed support time in the initial phase of support by a week as the basic data about versions and configuration is in place and Oracle and SimCorp staff no longer need to enter into dialogue about basic information
  • Prevented the occurrence of problems with differing working hours in different time zones, which used to drag out the iterative process of solving support questions
  • Optimized support resolution by providing SimCorp with a rapid overview of patches, operating systems, which saves time for support that can be directed to development

Resources