Sistema de Aguas de la Ciudad de México Improves Water Production and Distribution and Reduces Consumption by 10%
 
 

Sistema de Aguas de la Ciudad de México Improves Water Production and Distribution and Reduces Consumption by 10%

Printer View Printer View

Sistema de Aguas de la Ciudad de México (SACM) is a public agency within the Ministry of Environment and Natural Resources. It provides public services in Mexico City, including drinking water, drainage, sewer services, and wastewater treatment and reuse. SACM has 24 offices serving 10 million residents of Mexico City, with 2 million customer accounts.

 
 

 
 

Challenges

A word from Sistema de Aguas de la Ciudad de México

  • “To achieve our goals, we needed accurate, organized information. We couldn’t reach our ecological goals, particularly for water savings, without a professional information system, like the one obtained with the combination of Oracle’s Siebel CRM and Oracle Business Intelligence.” – Francisco Nuñez, Executive Director, Customer Services, Sistema de Aguas de la Ciudad de México

  • Improve water distribution to 2 million customers to make more efficient use of this natural resource
  • Forecast consumption and develop a strategy for setting water rates according to the needs of each area, to better coordinate production with distribution
  • Reduce water consumption by improving data management and analysis and utilize this information to develop public awareness strategies

Solutions

Oracle Product and Services

  • Implemented Oracle Database Enterprise Edition, consolidating information about water consumption and billing for 2 million customers, and organizing data for more efficient use
  • Improved information management with Oracle’s Siebel Customer Relationship Management (CRM), gaining better understanding and insight regarding customer behavior, as well as detecting excesses and failures in water consumption for better planning
  • Developed marketing strategies and awareness campaigns for sustainable water consumption and management, distributing information on consumption behavior 10 million people
  • Used Oracle Business Intelligence Standard Edition to determine consumption trends for each area of the city based on localized needs
  • Reduced water consumption in Mexico City by 10%, or 3,000 liters (approximately 800 gallons) per second, complying with the city’s Green Plan

Resources