SMART Technologies ULC develops innovative products and business solutions that help professionals and students in education, higher education, business, government, and military organizations to discover newer ways of learning and working through collaboration and sharing ideas. The company created the world’s first interactive whiteboard in 1991, the world’s first interactive learning center for early education in 2008, and the world’s first large-format interactive flat panel in 2012. More than 2.3 million SMART Board® interactive whiteboards have been installed globally in education, business, and government settings.
SMART Technologies focuses on driving innovation in its core technologies. To achieve this goal and make the most of its resources, it often relies on outside support services. The company runs a broad Oracle footprint that includes 18 Oracle E-Business Suite Release 12 modules, Oracle Business Intelligence Enterprise Edition, Oracle’s Agile product lifecycle management applications, and Oracle Hyperion enterprise performance management solutions.
As the company continued to grow, its Oracle E-Business Suite environment, running on premise, became unstable. Looking to improve application performance and take advantage of new Oracle E-Business Suite Release 12 functionality, SMART Technologies migrated its applications to the cloud with Oracle Managed Cloud Services.
Since moving its enterprise applications to Oracle’s cloud and leveraging Oracle Managed Cloud Services, the company has achieved greater than 99.9% availability for its business critical applications—exceeding its service level agreement. It is also cutting expenses related to hardware investment and refresh.
SMART Technologies is working with Oracle Managed Cloud Services to optimize its Oracle investment. In addition to receiving the world-class benefits of Oracle Managed Cloud Services computer and administration services, SMART Technologies is taking advantage of the vast skill set of the Oracle Managed Cloud Services Functional Service Desk team for functional incident resolution, problem management, and enhancements to optimize use of the Oracle applications. SMART Technologies relies on the functional service team’s expertise for customizations, extensions, modifications, localizations, and integration support to enhance the use of Oracle applications. In addition, SMART Technologies is working with this team on process-specific enhancements related to Agile product lifecycle management and Hyperion Financial Management applications.
The Oracle Managed Cloud Services’ functional services team has acted as a central point for interaction with Oracle product support and product development for application enhancements, which have helped SMART Technologies to increase operational efficiency. In addition, the group has introduced several process improvements—such as inventory clean-up, electronic funds transfer payment implementation, configurations related to Oracle iRecruitment, and bills of material process re-engineering—that have helped SMART Technologies to eliminate redundant processes and improve IT governance. SMART Technologies also is benefitting from application documentation and other process improvement resources that Oracle Managed Cloud Services publishes on its own, specific SMART Technologies knowledge management portal.
To effectively manage the expanded Oracle footprint in house, SMART Technology estimated that it would have required a number of additional highly skilled IT professionals. Now, the company has access to a team of Oracle professionals who are experts in the products they support and has a direct line to product development. The company can also focus its IT professionals on strategic priorities as opposed to routine maintenance.
As an Oracle Managed Cloud Services client, SMART Technologies benefits from using processes based on world-class, Information Technology Infrastructure Library practices for operational change management, problem management incident management, capacity management, security management, release management, and service level management. SMART Technologies is also benefitting from improved disaster recovery capabilities. Oracle Managed Cloud Services delivers robust and redundant solutions for preventing, detecting, and recovering from unplanned outages to ensure business continuity across the global technology company.