Sodexo Improves Financial and Operational Data Visibility with High-Performance Enterprise Data Warehouse and Analytics
 
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Sodexo Improves Financial and Operational Data Visibility with High-Performance Enterprise Data Warehouse and Analytics

  • Oracle Customer:  Sodexo
    Location:  Gaithersburg, Maryland
    Industry:  Professional Services
    Employees:  420,000
    Annual Revenue:  Over $5 Billion

Founded in 1966 by Pierre Bellon in Marseilles, France, Sodexo is now a global, Fortune 500 company and the worldwide leader in quality-of-life services, including food and facilities management, motivational solutions, and business strategy services. For more than 40 years, the company has developed unique expertise, backed by nearly 420,000 employees in 80 countries across the globe. Sodexo’s services help reinforce the well-being of individuals and help companies and organizations improve their performance. The company serves more than 15 million consumers each day.

Because Sodexo offers a wide breadth of services across many industries, the company needed a robust enterprise business intelligence platform to support more than 10,000 North American users. It wanted to streamline many business processes and get information into managers’ hands more quickly to improve decision-making capabilities. Sodexo also wanted to reduce its IT support costs and enable employees working in the field to access pertinent data and dashboards via desktops, laptops, and mobile devices.

Sodexo deployed Oracle Exadata Database Machine and Oracle Exalytics In-Memory Machine as a data warehousing and analytics platform, consolidating all information from major functions, including human resources, finance, supply management, and retail points of sale (POS).

 
Streamlining Processes and Enhancing Visibility

A word from Sodexo

  • "With Oracle, we can provide the right information, to the right people, at the right time to create a competitive advantage and enable us to better manage our business, enhancing our value to our clients." – Kishore Agasthi, Vice President of Information Management, Sodexo

“Oracle Exadata enabled us to significantly cut the batch times and publish approximately 730,000 PDFs per month. In addition to its excellent performance, Oracle Exadata gives us an extremely stable enterprise data warehouse environment. We get great support and can address disk failures without any production downtime,” said Kishore Agasthi, vice president of information management, Sodexo.

Sodexo also deployed a dashboard application—accessible via desktops, laptops, and mobile devices and based on Oracle Essbase and Oracle Exalytics. This application provides unit managers in North America with visibility into key performance indicators (KPI’s) for each unit’s performance, along with comparisons to similar units, enabling front-end managers to compare performance against their peers and identify opportunities for improvement. The system also allows managers to provide comments, such as, why a specific KPI is off track. This improves senior management’s understanding of actual performance against key performance indicators.

“With Oracle Exalytics, we increased the cube history from two years to four years, giving us access to additional historical data. And, we can support more than 10,000 users with hundreds of concurrent queries without concern of crashing the system,” Agasthi said.

“With the in-memory technology, we can take a process that we previously would have batched and complete it in almost real time. That is really significant for our operators who are making decisions based on those metrics. That capability was not readily available before. Now, with Oracle Exalytics, it comes boxed with the software—a huge advantage for our business analytics team,” Agasthi said.

 
Opening New Doors for Supplier and POS Management

 
Boosting System Capacity

 
 

 
 

Challenges

  • Deploy a robust enterprise business intelligence platform to support more than 10,000 North American users working across a wide breadth of services and industries, particularly food and facilities management
  • Get information into managers’ hands more quickly for better decision-making
  • Enable employees to access pertinent data and dashboards via desktops, laptops, and mobile devices
  • Reduce IT support costs and management complexity
  • Provide strong ad-hoc functionality with quick response times

Solutions

  • Deployed Oracle Exadata Database Machine and Oracle Exalytics In-Memory Machine as a data warehousing and analytics platform, consolidating major functions, like human resources, finance, supply management, and retail POS
  • Provided more than 10,000 users in North America with desktop, laptop, and mobile access to their performance data, as well as comparisons to similar units
  • Increased the amount of historical data in Oracle Essbase from two years to four years
  • Reduced the time to run queries for supplier analysis to 30 seconds or less—enabling the company’s effectiveness in identifying opportunities for cost savings
  • Compressed the data warehouse by 8x to 10x with Oracle Exadata, enabling Sodexo to use less hardware while achieving much higher performance

Why Oracle

After a comprehensive, two-month proof of concept phase that examined Oracle and other massively parallel platforms with shared-nothing architectures, Sodexo selected Oracle Exadata Database Machine, due to its storage capacity, redundancy, and infrastructure architected for high-speed performance on a data warehouse. 

Sodexo chose Oracle Exalytics In-Memory Machine because it complemented the Oracle Exadata solution with high-speed analytics.

“We took our production data and ran it through the exact same scenarios we would use on a regular basis. Oracle Exadata beat everything else by large margins. In addition, because we had Oracle Essbase, the next obvious candidate for purchase was Oracle Exalytics In-Memory Machine. We evaluated it from cost and performance perspectives and determined it was the best choice for our environment,” Agasthi said.

Implementation Process

Sodexo completed the Oracle Exadata implementation in 2011, in house, working with one representative from Oracle Advanced Customer Support Services. After receiving the quarter-rack Oracle Exadata Database Machine, configuration took only one-and-a-half weeks. Then, Sodexo migrated from its old hardware to Oracle Exadata and ran a few test cycles before going live.

“It was a very easy implementation. We didn’t need an implementation partner. From start to finish, it took less than six weeks. Throughout the process, we received excellent support from Oracle. As an IT organization, we want to spend more time adding value to our business and less on system configuration. Oracle’s engineered systems enable us to do that,” Agasthi said.

One year later, Sodexo implemented Oracle Exalytics In-Memory Machine, completing configuration and software installation in just one to two weeks and then migrating Oracle Essbase within four weeks. Within five weeks, Sodexo had its Oracle Essbase applications running several times faster. The company is now migrating applications to Oracle Business Intelligence Edition.