State of Delaware Turns to Acme Packet for End-to-end Multi-vendor IP Telephony Network
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State of Delaware Turns to Acme Packet for End-to-end Multi-vendor IP Telephony Network

The State of Delaware sought a state-wide end-to-end IP communications infrastructure, to reduce expenses and improve collaboration. The state’s Department of Technology and Information (DTI) turned to Acme Packet’s high-capacity Net-Net Enterprise Session Border Controllers to address their demanding scalability and performance requirements.

Specifically designed to overcome the interoperability, service quality and security challenges enterprises often encounter when implementing end-to-end multi-vendor IP communications networks, Acme Packet E-SBCs enable the state to enjoy all the benefits of a state-of-the-art unified communications system without compromising service integrity or availability.

As the State of Delaware’s central IT organization, the DTI is chartered to exercise governance over the technology direction and investments of the state. Supporting the IT needs of over 40,000 state employees, the department delivers core services to all state organizations including the Legislative, Executive, Judicial branches, public schools and the various agencies and quasi-agencies that serve the citizens of Delaware.

DTI is committed to delivering high quality and cost-effective services that meet or exceed user requirements. As part of that commitment, DTI implemented an end-to-end IP telephony network to improve communications and reduce equipment and operations expenses.

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Customer Environment

A word from State of Delaware

  • “The Acme Packet session border controller is the cornerstone of our unified IP communications system. Acme Packet addressed our high capacity requirements and helped us resolve complex multi-vendor compatibility issues that were hampering our unification efforts. By implementing an end-to-end IP telephony network the state has reduced equipment and operations expenses while improving service levels and worker productivity.” - Mark Cabry Lead Telecom Engineer, State of Delaware

The State of Delaware historically procured IT services and equipment at a departmental level. Each organization was free to select the IT solutions and providers that best met their particular financial and functional objectives. This autonomous approach to procurement led to system disparities, equipment incompatibilities and cost inefficiencies. In the telecommunications realm, the state had accumulated a disjointed telephony infrastructure comprised of disparate phone systems with independent PSTN trunks, separate voicemail systems and incompatible dial plans.

The state embarked on an aggressive program to centralize decision making and consolidate IT infrastructure under Department of Technology and Information with the goal of improving employee productivity and collaboration, eliminating inefficiencies, reducing capital equipment and operations expenses. To that end, DTI set out to evolve the state’s fractured TDM-based voice infrastructure into a uniform IP telephony network capable of delivering unified communications (UC) services across the state.

Business Challenge

Acme Packet Session Border Controller Solutions

Deployment Model


Future Plans




  • Construct an end-to-end IP telephony network to improve collaboration and contain equipment and operations expenses


Oracle Product and Services

  • Acme Packet Net-Net Enterprise Session Border Controllers
  • Acme Packet’s Net-Net Enterprise session border controller was installed to address critical IP communications security, reliability and interoperability challenges
  • Lower OPEX and CAPEX
  • Unified communications
  • Carrier-class reliability
  • Rapid deployment
  • Industry-leading scalability