Sui Southern Gas Company Ltd. (SSGC) is Pakistan’s leading integrated gas company. It transmits and distributes natural gas to 2.2 million customers in 1,200 towns and villages over a network of 37,000 kilometers. SSGC also builds and supplies gas meters, and it is conducting several smart-grid pilot projects.
SSGC has a long history with Oracle Utilities Customer Care and Billing and Oracle Financials. Although the company was very happy with Oracle Utilities Customer Care and Billing, it needed a consolidated, real-time middleware system to improve services, support advanced projects, such as its gas-smart grid pilot, and to help realize Oracle Utilities Customer Care and Billing’s full potential.
“We had poor experiences with other vendors’ application server support services,” said Kashif Qadeer, deputy general manager (IT), Sui Southern Gas Company Ltd. “We were confident Oracle had the skills and resources, and that only an Oracle system could fulfill our ambitions.
“Oracle Utilities Customer Care and Billing allowed us to accurately reconcile our accounts for the first time, but since moving to Oracle WebLogic Server, we can finally realize its full potential,” he said.
SSGC completed the implementation of Oracle WebLogic Server and its Oracle Utilities Customer Care and Billing upgrade in July 2012. It recovered the cost of investment within six months.
Since moving Oracle Utilities Customer Care and Billing to Oracle WebLogic Server, SSGC has also deployed other Oracle products, such as Oracle Utilities Meter Data Management and Oracle Utilities Smart Grid Gateway.
“We are now using Oracle throughout,” said Qadeer. “We use Oracle Utilities Customer Care and Billing as the front-office application and Oracle E-Business Suite at the back end, with Oracle WebLogic Server sitting in between.”
SSGC is now turning to Oracle Application Integration Architecture to harmonize its systems more effectively.