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Sunrise Medical is a world leader in the development, design, manufacture, and distribution of manual and power wheelchairs, motorized scooters, as well as standard and customized seating and positioning systems. The company manufactures products in its own facilities in the United States, Canada, Mexico, Germany, United Kingdom, Spain, and China. Key products, marketed under the Quickie, Sopur, Zippie, Breezy, Sterling, and Jay proprietary brands, are sold through a network of homecare, medical products dealers and distributors in more than 130 countries.
To ensure efficient product deliveries to its global network of dealers and distributors, Sunrise Medical needed a better order-to-cash process that would reduce production-related delays and meet delivery times. With Oracle’s JD Edwards EnterpriseOne, it standardized and automated core business processes and extended visibility across the entire order-to-cash process. As a result, company improved its on-time product delivery rate and reduced manufacturing delays, as the system provides immediate visibility into pending and new orders. Sunrise Medical also improved the accuracy of its inventory management, and the ability change product production mix as needed.
When the company first began its search for an enterprise resource planning (ERP) suite, it considered solutions from vendors, including SAP. “After evaluating many ERP options, we concluded that Oracle’s JD Edwards EnterpriseOne provided the best fit for a midsize, yet global manufacturing company, like Sunrise Medical. It provided flexibility as well as robust functionality. JD Edwards EnterpriseOne also has a very strong reputation in the manufacturing sector, and it was price competitive,” said James Dorvee, vice president, Global IT, Sunrise Medical (US) LLC.
Sunrise Medical began its JD Edwards EnterpriseOne journey in 2002 and completed deploying its environment in 2010. During that time, the company changed its business focus, consolidating its business in the mobility solution market. Despite the many changes, the applications possessed the flexibility required to support the organization throughout this transformation.
In 2011, Sunrise Medical executive management decided to improve IT service delivery while reducing costs for its JD Edwards EnterpriseOne environment. It initially decided to outsource its North American data center, service desk and site support, with the choice of managed hosting vendors limited to U.S.-based service operations.
The company awarded the enterprise hosting and cloud computing contract to Denovo. Today, the Oracle Specialized partner supports the IT platform, through which a broad range of enterprise applications, including JD Edwards EnterpriseOne, are delivered to Sunrise Medical and its customers. Denovo also delivers system and application monitoring; SQL; Oracle Database; JD Edwards Configurable Network Computing (CNC) managed services; Level 1, 2, and 3 help desk services; and JD Edwards EnterpriseOne consulting expertise.
With the Denovo hosted environment, Sunrise has reduced IT costs and improved service delivery. It can now also use capital expenditures for plant and equipment purchases, rather than IT purchases.
“As a growing company, Sunrise Medical requires us to have the ability to scale our computing infrastructure to meet current and future plans. Denovo has a solid track record of innovation and in delivering high quality IT services. These attributes, coupled with Oracle’s market-leading products and solutions, provide us more resiliency and redundancy to our infrastructure, which serves Sunrise and our customers very well,” said James Dorvee, vice president, Global IT, Sunrise Medical (US) LLC.