Sunrise Medical (US) LLC Accelerates Order-to-Cash and Improves Operational Efficiency with Integrated Enterprise Applications
Oracle 1-800-633-0738
Find an Oracle Specialized Partner
Oracle Customer Programs

Sunrise Medical (US) LLC Accelerates Order-to-Cash and Improves Operational Efficiency with Integrated Enterprise Applications

Sunrise Medical is a world leader in the development, design, manufacture, and distribution of manual and power wheelchairs, motorized scooters, as well as standard and customized seating and positioning systems. The company manufactures products in its own facilities in the United States, Canada, Mexico, Germany, United Kingdom, Spain, and China. Key products, marketed under the Quickie, Sopur, Zippie, Breezy, Sterling, and Jay proprietary brands, are sold through a network of homecare, medical products dealers and distributors in more than 130 countries.

To ensure efficient product deliveries to its global network of dealers and distributors, Sunrise Medical needed a better order-to-cash process that would reduce production-related delays and meet delivery times. With Oracle’s JD Edwards EnterpriseOne, it standardized and automated core business processes and extended visibility across the entire order-to-cash process. As a result, company improved its on-time product delivery rate and reduced manufacturing delays, as the system provides immediate visibility into pending and new orders. Sunrise Medical also improved the accuracy of its inventory management, and the ability change product production mix as needed.




A word from Sunrise Medical (US) LLC

  • "As a global developer of medical mobility equipment, we must ensure that our distributors can provide their customers with the products they need when they need them. With Oracle’s JD Edwards EnterpriseOne, we gained the end-to-end visibility and agility required to achieve that goal, while improving our business relationships and streamlining operations." – James Dorvee, Vice President, Global IT, Sunrise Medical (US) LLC

  • Gain enterprisewide visibility into the order-to-cash process to improve operating efficiency and productivity across the organization, including in manufacturing the company’s mobility products
  • Ensure strong relationships with the company’s distributor and medical-product dealer partners―as company does not sell its mobility products directly to consumers
  • Continue improving on industry-leading, on-time delivery of life-changing mobility products to customers in need


  • Standardized and automated core business processes and extended visibility across the global manufacturer’s entire order-to-cash process with JD Edwards EnterpriseOne applications
  • Gained ability to rapidly add new business units, including additional manufacturing sites for the company’s mobility products, to ensure business continuity, end-to-end visibility, and optimized processes for operational efficiency
  • Enabled the company to efficiently manage a larger business with fewer employees than five years ago
  • Improved relationships with the company’s distributor and dealer partners by giving them the ability to enter orders directly via a Web-based interface for the company’s JD Edwards EnterpriseOne environment
  • Gained a system that can support ordering and manufacturing the company’s highly configurable mobility products, which have many options for color, size, and accessories
  • Enabled Sunrise to provide dealers and distributors with instant e-mail or XML confirmations, allowing them to immediately import order information into their own systems without the need for re-keying
  • Accelerated monthly financial close, enabling Sunrise to consistently close it is books within three days
  • Improved insight into the company’s financial position and performance and accelerated financial reporting with Oracle Hyperion Financial Management
  • Extended and enabled real-time visibility into cash flow, receivables, and other critical financial information, enabling more informed management decisions
  • Improved on-time product delivery and reduced manufacturing delays with enhanced planning, as the system provides immediately visibility into pending and new orders
  • Improved ability to manage inventory and change product-production mix with timely order information and the ability to assess sales trends
  • Standardized human resources processes across the global enterprise
  • Improved and accelerated employee recruiting, helping the company to more quickly identify, interview, and onboard qualified candidates
  • Streamlined and improved the quality of the employee review process and enabled managers to more easily and objectively compare and assess employee performance

Why Oracle

When the company first began its search for an enterprise resource planning (ERP) suite, it considered solutions from vendors, including SAP. “After evaluating many ERP options, we concluded that Oracle’s JD Edwards EnterpriseOne provided the best fit for a midsize, yet global manufacturing company, like Sunrise Medical. It provided flexibility as well as robust functionality. JD Edwards EnterpriseOne also has a very strong reputation in the manufacturing sector, and it was price competitive,” said James Dorvee, vice president, Global IT, Sunrise Medical (US) LLC.

Implementation Process

Sunrise Medical began its JD Edwards EnterpriseOne journey in 2002 and completed deploying its environment in 2010. During that time, the company changed its business focus, consolidating its business in the mobility solution market. Despite the many changes, the applications possessed the flexibility required to support the organization throughout this transformation.


In 2011, Sunrise Medical executive management decided to improve IT service delivery while reducing costs for its JD Edwards EnterpriseOne environment. It initially decided to outsource its North American data center, service desk and site support, with the choice of managed hosting vendors limited to U.S.-based service operations.

The company awarded the enterprise hosting and cloud computing contract to Denovo. Today, the Oracle Specialized partner supports the IT platform, through which a broad range of enterprise applications, including JD Edwards EnterpriseOne, are delivered to Sunrise Medical and its customers. Denovo also delivers system and application monitoring; SQL; Oracle Database; JD Edwards Configurable Network Computing (CNC) managed services; Level 1, 2, and 3 help desk services; and JD Edwards EnterpriseOne consulting expertise.

With the Denovo hosted environment, Sunrise has reduced IT costs and improved service delivery. It can now also use capital expenditures for plant and equipment purchases, rather than IT purchases.

“As a growing company, Sunrise Medical requires us to have the ability to scale our computing infrastructure to meet current and future plans. Denovo has a solid track record of innovation and in delivering high quality IT services. These attributes, coupled with Oracle’s market-leading products and solutions, provide us more resiliency and redundancy to our infrastructure, which serves Sunrise and our customers very well,” said James Dorvee, vice president, Global IT, Sunrise Medical (US) LLC.