Sybron Dental Specialties Inc. is a high technology, dental and infection-prevention product manufacturer. The company develops innovative technologies and manufactures and markets products for the dental and medical professions—serving clinicians worldwide and, ultimately, improving the health and beauty of their patients. In the dental space, Sybron addresses endodontics, restorative dentistry, and orthodontic markets. On the medical side, in conjunction with dental products, Sybron offers high-quality, infection-prevention and magnification/illumination products for healthcare professionals.
When Sybron Dental Specialties used older versions of Oracle SOA Suite and Oracle B2B for EDI, it faced many challenges with supporting its processes. The company wanted to upgrade to a more scalable service-oriented architecture (SOA) environment to integrate with its distributors, ease complexity in tracking sales and shipment data, reduce costs, and support future business growth.
To address these challenges, Sybron Dental Specialties chose Oracle Fusion Middleware components, including Oracle SOA Suite 11g, Oracle BPEL Process Manager, and Oracle WebLogic Server to integrate procure-to-pay processes with Sybron Dental Specialties’ 12 distributors, through electronic data interchange (EDI). The company used Oracle SOA Suite to manage processing its dental and medical product transactions via the company’s Website, and it established plans to develop a mobile application for order processing in the future. It also implemented Oracle BPEL Process Manager to successfully process transactions, and reduced the time needed to complete a business transaction by 25%.
Previously, Sybron Dental Specialties had multiple, disparate systems in place to process EDI. Eventually, it chose Gentran as its main EDI processor. After some time, the company wanted to consolidate its systems, instead of upgrading, and saw an opportunity to take a step forward with an Oracle-based service-oriented architecture. Sybron decided to replace its Gentran solutions with Oracle Fusion Middleware.
“The Oracle solution provided the greatest flexibility, had proven itself in the market, and required very little maintenance,” said Carlos Salazar, IT director, software development, Sybron Dental Specialties, Inc. “We wanted to open up our back-office, riding on Oracle’s vision for Oracle Fusion Middleware, which we saw as the gate of interoperability for other systems. If I had to use one word to describe our Oracle solution, it would be ‘enabler.’”
Implementation Process – When Sybron Dental Specialties embarked on its Oracle SOA Suite 11g implementation, it had been using 10g for a year, but the company wanted to migrate its existing EDI transactions to the latest version.
From October to December 2010, the company tested the newest version to ensure it fit into its overall IT infrastructure. In the second phase, Sybron migrated all EDI transactions to Oracle SOA Suite 11g, which took an additional six months. By June 2011, the company moved all transactions to the newest version, and completed the project on time and within budget.
Zensar Technologies partnered with Sybron Dental Specialties to implement Oracle B2B for EDI to enable the company’s 12 distributors to exchange EDI. Zensar developed a proof of concept, executed an initial investigation into Oracle’s solutions, and proposed Oracle SOA Suite 11g as the best-fitting product that addressed all Sybron Dental Specialties’ business requirements. Sybron also worked with Zensar for its Oracle XML Gateway expertise. Zensar worked closely with Sybron to complete the implementation in record time.
“Zensar is an SOA specialized partner and has extensive experience and industry knowledge in delivering entire SOA solution stacks to customers globally,” Salazar said. “Our engagement with Zensar reiterates the company’s commitment to deliver Oracle solutions to customers in a timely manner thereby giving them a competitive edge.”