TDC Wholesale Scores Points with Customers and Strengthens Market Position with New CRM System
 
 

TDC Wholesale Scores Points with Customers and Strengthens Market Position with New CRM System

  • Oracle Customer:  TDC Wholesale
    Location:  Copenhagen, Denmark
    Industry:  Communications
    Employees:  200
    Annual Revenue:  $1 to $5 Billion

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TDC Wholesale is the Nordic region’s most experienced supplier in the fields of communications and data transmission. The company owns a large part of the fiber optic network in the Nordic countries and sells connections and capacity to other telecommunications companies in that market. TDC Wholesale has approximately 100 customers and offers a wide range of production options.

 
 

 
 

Challenges

A word from TDC Wholesale

  • “Technology moves very quickly in the telecommunications industry. It is therefore absolutely crucial for us to have an in-depth insight into our customers’ businesses, enabling us to offer the right solutions at the right time, all the time. Oracle CRM On Demand gives us that insight and improves our performance.” –Martin Dahl, Management consultant, TDC Wholesale

  • Establish competitive position by maintaining a close bond with customers as an adviser in the telecommunications field, not just a supplier
  • Reinforce the company’s market position by being at the cutting edge of technology with telecommunications solutions that customers will demand in the future
  • Ensure that resources and efforts are always focused on the basis of knowledge about customers’ needs and trends in the industry
  • Streamline complex and lengthy sales processes by getting sales, operations, service, and support to work smoothly together

Solutions

Oracle Product and Services

  • Establish competitive position by maintaining a close bond with customers as an adviser in the telecommunications field, not just a supplier
  • Reinforce the company’s market position by being at the cutting edge of technology with telecommunications solutions that customers will demand in the future
  • Ensure that resources and efforts are always focused on the basis of knowledge about customers’ needs and trends in the industry
  • Streamline complex and lengthy sales processes by getting sales, operations, service, and support to work smoothly together

Partner

 

Resources