Tecnologia Bancária Accelerates ATM Transactions for Its Banco24Horas Network and Improves System Availability with Upgraded Infrastructure
 
 

Tecnologia Bancária Accelerates ATM Transactions for Its Banco24Horas Network and Improves System Availability with Upgraded Infrastructure

Tecnologia Bancária S.A. (TecBan) operates in the banking self-service networks industry. With three business units—Banco24Horas, ATMManager, and Shared Networks (Compartilhamento de Redes). It acts as a complementary customer relations network for banks. Operating for 30 years, the company is the leader in self-service networks in public places and has the largest national ATM network, with a 38% market share in Brazil.

TecBan processed more than 862 million transactions in 2012, and it has approximately 45,000 ATMs throughout Brazil: 12,300 in its Banco24Horas network, 32,000 in Shared Networks, and more than 1,300 in ATMManager.

 
 

 
 

Challenges

A word from TecBan (Tecnologia Bancária S.A.)

  • “Our upgrade to Oracle Database, Enterprise Edition 11g involved critical data, including all Banco24Horas ATM transactions. We relied on Oracle Advanced Customer Support Services to ensure a seamless transition for our business.” – Cassimiro Vieira, IT Project Coordinator, Tecnologia Bancária S.A.

  • Ensure seamless upgrade of a critical environment for internal users without impacting Banco24Horas ATM transactions
  • Incorporate a more advanced, higher-performance IT platform, enabling the company to better synchronize IT environments and expand Banco24Horas ATM availability

Solutions

  • Upgraded to Oracle Database, Enterprise Edition 11g, and ensured high data availability and security, providing internal users with fast and reliable access to transactions from Banco24Horas’ 12,300 ATMs, including withdrawals, balance inquiries, statement inquires, transfers, payments, loans and financing
  • Reduced the risk of unplanned system downtime with the help of Oracle’s experts, who mapped critical data, implemented market best practices, and provided efficient support
  • Achieved greater system availability with personalized proactive and preventative support from Oracle Advanced Customer Support Services engineers, and diagnostic and monitoring tools to anticipate, identify, and remediate issues
  • Used Oracle Partitioning—an Oracle Database, Enterprise Edition option—to improve inquiry performance, visibility into back-office applications, and avoid query overloads for banking transactions
  • Improved Banco24Horas ATM availability with a replicated structure and load balancing using Oracle Real Application Clusters, which achieved the high operational availability and security levels necessary to enhance service quality to users and banks

Why Oracle

Oracle Database 11g is far superior to other databases on the market due to its compatibility and easy integration with other environments, which ensured us great scalability. The disruption to our business during the migration was minimal, thanks to the support of the Oracle Advanced Customer Support Services team of experts’ planning and execution,” said Cassimiro Vieira, IT project coordinator, Tecnologia Bancária S.A.

Implementation Process

“Considering the volume and critical nature of our data, we completed the project without any issues. Oracle Advanced Customer Support Services used best practices and applied expertise that enabled a seamless upgrade,” Vieira said.