Telefónica Turns to Acme Packet to Enable New Enterprise VoIP Service
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Telefónica Turns to Acme Packet to Enable New Enterprise VoIP Service

Telefónica Global Solutions manages globally the multinational, wholesale and roaming business within the Telefónica Group. The wholesale unit business provides international telecommunications services for fixed and mobile carriers, ISPs, content providers and business customers. With presence in the main European and American markets, Telefónica offers a wide-ranging solutions portfolio that includes international voice, IP, capacity, satellite, and mobility services for operators and service providers, as well as international telecommunications services for multinational businesses.

Telefónica operates a Tier 1 backbone offering direct connectivity between Latin America, the United States and Europe through a large international fiber optic network, and operates a global MPLS network with POPs in over 100 countries around the world. The company sought to leverage its extensive MPLS footprint to deliver enterprise VoIP services to multinational corporate accounts.

Telefónica deployed Acme Packet Net-Net Session Director session border controllers (SBCs) and Acme Packet Net-Net Session Router session routing proxies (SRPs) to accelerate the implementation of the new enterprise VoIP service. The Acme Packet solutions enable Telefónica to offer an extended enterprise telephony service portfolio that provides extensive international coverage, offers industry-leading end-to-end service quality assurances and is compatible with a wide range of customer equipment.

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Business Challenge

A word from Telefónica Global Solutions

  • “Acme Packet helped us meet our aggressive deployment schedules and budget goals without compromising service integrity.” - Javier Perez , Deputy Director Services Development, Telefónica Global Solutions

Telefónica needed to evolve its network infrastructure to support new IP-based telephony services. The project team faced a very aggressive deployment schedule, with a goal of launching the service within six months from project onset. Extending interactive voice and other IP communications services across network borders introduces security, interoperability and service quality challenges that can delay service rollouts and lead to poor customer experiences and lost revenue. Telefónica sought a session border control and session routing solution to mitigate multi-vendor interoperability and multi-protocol interworking issues, protect and segregate customer networks, and ensure high service quality and availability.

Acme Packet Net-Net Session Director SBC and Net-Net Session Router SRP

Deployment Model


Future Plans




  • Accelerate new enterprise VoIP service launch 


Oracle Product and Services

  • Acme Packet Net-Net Session Director
  • Acme Packet Net-Net Session Router
  • Acme Packet’s Net-Net Session Director SBCs mitigate security and interoperability issues and ensure high service quality and availability
  • Acme Packet’s Net-Net Session Router SRPs enable high performance session routing
  • Rapid time-to-market for new enterprise VoIP services
  • Low OPEX and CAPEX
  • Market-leading SLAs
  • Carrier-class availability