With almost 132 million cell phone customers, 32 million landlines, and more than 17 million broadband connections, Telekom Deutschland GmbH (Deutsche Telekom) is one of the world’s leading integrated communications companies. The company offers products and services for landlines, mobile telephone, internet, and internet protocol television (IPTV) for noncorporate customers, as well as information and communication technology (ICT) solutions for enterprise and commercial customers. Deutsche Telekom operates in some 50 countries. In fiscal year 2012, the company generated more than half of its revenue outside Germany. Telekom Deutschland GmbH is responsible for the group’s corporate customers in Germany for both fixed access and mobile communications services.
“Deutsche Telekom decided years ago to manage its business and residential customer data and processes in Germany using Oracle’s Siebel products. We were very satisfied and, therefore, expanded our Siebel-based toolset to the business customer segment,” said Marco Leicher, senior manager business customers and wholesale, Telekom Deutschland GmbH.
T-Systems International GmbH is Deutsche Telekom’s corporate customer arm. Using a global infrastructure of data centers and networks, T-Systems operates information and communication technology systems for multinational corporations and public sector institutions. With 47,600 employees in more than 20 countries and its global delivery capabilities, T-Systems serves companies in all industries.
T-Systems was integrally involved in the design and build process. It also continues to run and manage the customer information system, which went live in June 2012.