Telenet, founded in 1996, was a pioneer in European broadband services. Today, the company is Belgium’s leading provider of residential high-speed internet, telephony, and digital television, serving 1.4 million digital television subscribers, 1.3 million internet customers, and 0.9 million fixed telephony accounts. Telenet for Business, the company division focused on the business market, offers a complete communications solution portfolio for organizations and corporations and holds a commanding lead in the Belgian/Luxembourg commercial market.
Oracle Enterprise Manager enables Telenet to monitor, analyze, and optimize its internal call center applications. In addition, Telenet can now detect, diagnose, and resolve application error incidents faster, enabling the company to provide better service and significantly improve customers’ experiences when ordering products and services or managing personal accounts on multiple channels. The company also uses the solution to ensure the high performance of its internal-facing business applications.