Estok Comércio e Representações S.A. (Tok & Stok) was founded in 1978 by Régis e Ghislaine Dubrule, who had recently arrived in Brazil from France. Present in several Brazilian states and the Federal District, Tok & Stok sells furniture and decor with quality design and practical everyday solutions. Its services include wedding and gift lists and interior decorating projects.
Tok & Stok launches nearly eight new products per day—such as furniture, decorative objects and household utilities—and it has assembled a collection of more than 12,000 items inspired by the latest international trends in decor that can be purchased in its stores, through its self-service system or on its website. Using the concept of quick pickup, the company offers customers secure packaging and has its own infrastructure for transportation and delivery to homes in almost every part of Brazil.
“We evaluated several tools on the market and chose Oracle RightNow Cloud Service due to its ease of use and features—like an overview of customer queries made on our website and response templates—resources that we saw exclusively in Oracle’s solution. It is also a cloud computing tool, which enables us to avoid system installation inconveniences,” said Nilo Signorini, business planning director, Estok Comércio e Representações S.A.
“The transition to Oracle RightNow Cloud Service was very simple for us. We went through a testing period, using the tool in parallel with some workstations, and Oracle specialized partner Sibra completed the implementation very transparently, without impacting our operations,” Signorini said.
“The Sibra team proved itself to be very competent in the Oracle RightNow CX Cloud Service implementation project—from the testing stage to user training—demonstrating a high level of involvement. Their great technological knowledge enabled us to make maximum use of the tool’s features,” Signorini said.