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Founded in Lebanon in 1946, Transmed S.A.L Lebanon sells and distributes consumer goods, including major brands from Procter & Gamble, Mars, and Clorox. The company has expanded to include operations in the United Arab Emirates, Syria, Jordan, and several African countries. Each subsidiary acts as its own entity, with its own separate IT infrastructure.
Transmed S.A.L Lebanon was using a SQL database in its head office in Lebanon. As the company expanded, the database became unreliable and cumbersome, so it replaced it with Oracle Database, Enterprise Edition 11g with Real Application Clusters 11g Release 2. Transmed S.A.L Lebanon has not experienced a single day of unplanned downtime. As important, IT processes across all departments have become much faster. Further, the new database also enabled Transmed S.A.L Lebanon to establish a disaster recovery site, ensuring business-critical data is secure.
The company also wanted to standardize its IT across all subsidiaries. Because many of the regions it operates in are politically unstable, Transmed S.A.L Lebanon wanted to make sure each subsidiary had its own separate infrastructure, but could also share data easily. It decided to standardize on Oracle’s JD Edwards enterprise resource planning (ERP) applications and upgraded an existing JD Edwards EnterpriseOne deployment to Version 9.0 as part of that standardization.
New online functionality in Version 9.0 has enabled Transmed S.A.L Lebanon to establish a mobile sales system. Key employees, such as sales teams, can now create new sales orders and process delivery payments online.
In addition, the company deployed Oracle WebLogic Server, a scalable, enterprise-ready Java Platform, Enterprise Edition (Java EE) application server. The WebLogic infrastructure supports deployment of many distributed applications, enabling Transmed to deploy business-critical applications in a robust, secure, highly available, and scalable environment. Transmed also deployed Oracle WebCenter Portal to provide a more dynamic customer service experience and a more productive environment for employees while leveraging IT assets already in place.
Based on its past success with Oracle’s JD Edwards EnterpriseOne applications, Transmed S.A.L Lebanon wanted to standardize applications across the entire business. As a growing business, it knew it needed to deploy a new database solution that was reliable and scalable, and the IT team felt Oracle Database, Enterprise Edition 11g was the obvious choice.
Transmed S.A.L Lebanon, in a particularly competitive environment where fast delivery and reliability is critical, could not afford even a single day of downtime during implementation. Fortunately, Global Technology Solutions was familiar with Transmed S.A.L Lebanon and the Oracle portfolio, so the implementation was smooth and problem-free. The solution went live on time, and Transmed S.A.L Lebanon did not experience any major business disruption.
Established in 2004, Global Technology Solutions (GTS) operates across Europe, the Middle East, and Africa out of offices in Lebanon and Cyprus. An ERP consulting company, GTS is licensed to sell and implement Oracle application and technology products in the region, with a primary focus on the Gulf Cooperation Council (GCC) countries, Eastern Mediterranean, Cyprus, and North Africa. GTS is a key provider of JD Edwards applications and has established a solid footprint in the Middle East through many successful implementations and affirmative customer feedback, thus achieving Oracle Specialized Partner status in JD Edwards EnterpriseOne.
GTS is Transmed S.A.L’s preferred partner, and the two companies have worked together for many years, culminating in the implementation of a new ERP solution in Jordan.
“GTS is a specialized JD Edwards partner with a proven track record of successful implementations in the EMEA region. Transmed S.A.L selected GTS because of its qualified resources and deep knowledge of Oracle products,” said Said Arnous, group financial controller, Transmed S.A.L.