Türk Telekom Group, the leading communication and convergence technology group in Turkey, provides integrated telecommunication services from Public Switched Telephone Network (PSTN) and Global System for Mobile Communications (GSM) to broadband internet. Türk Telekom—the country’s most valuable brand (by net present value of the estimated future cash flows attributable to the brand) for the last three years according to Brand Finance—is Europe’s fifth largest and the world’s 11th largest fixed-line communications operator with nine group companies and more than 10 million customers. The group has a modern network infrastructure covering all of Turkey and offers a wide variety of services to residential and commercial customers, including mobile communications (Avea), broadband services (TTNET), wholesale data services (Pantel International), convergence services (Argela), IT solutions (Innova), online education (Sebit), online gaming (Sobee), and call center services (AssisTT).
Türk Telekom Group wanted to improve its ability to efficiently manage identities and access privileges for more than 25,000 IT system users belonging to eight different user groups, such as call centers, points of sale, and internal departments. The group deployed Oracle Identity Manager, Oracle Access Manager, and Oracle Directory Services 11g to establish real-time, automated identity lifecycle management and ensure single-sign on for all business applications, including legacy systems.
“We needed advanced identity and access management capabilities to support a complex application grid with more than 25,000 users belonging to different internal and external user groups. Oracle Identity Management occupies a dominant position in the Turkish telecommunication industry, some of our group companies have extensive positive experiences with Oracle, and we enjoy an excellent relationship with Oracle. Our assumption that Oracle offers the best user solution for provisioning and reconciling identities and workflows proved correct, because we achieved the results that we were looking for,” said Sertaç Celik, User Management Manager, Türk Telekom Group.
In February 2011, the system went live with integration to six different IT systems of Türk Telekom Group, after a seven-month implementation period. The implementation was on time and within budget.
Currently, Oracle Identity Manager and Oracle Access Manager administer identities and access rights for 13 major applications, such as Data Services System, Vendor Logistic System, Telekom Vendor Portal, Telekom Order Management, and Digital Subscriber Liner Customer Services System.
“Oracle partner Biznet, who has a very experienced team with a track record of six years of successful identity management implementations, provided us with concepts, not just products. Biznet cooperated during the analysis, design, and testing phases with us and provided the customizations required for our Demand Management System and Java applications. Now that we are in the operational phase, Biznet provides us with the necessary expertise and support to guarantee the availability of Oracle Identity Manager at all times,” Celik said.