Turkcell Iletisim Hizmetleri A.S. (Turkcell) is the leading communications and technology company in Turkey, with 34.7 million subscribers as of June 30, 2013. Turkcell is a leading regional player, with market leadership in five of the nine countries in which it operates. The company, which serves approximately 69.5 million subscribers (as of June 30, 2013) was the first Turkish company to be listed on the New York Stock Exchange. Established in 1994, Turkcell created the first network for mobile communications in Turkey. Today, it is the largest operator in Turkey and the second-largest in Europe. Seeking to upgrade its previous access management system with increased security and reporting functionality and to enhance customer experience, Turkcell evaluated proposals from both Oracle and IBM. Oracle Access Manager 11g was chosen as the most appropriate solution.
“We chose to upgrade to Oracle Access Manager 11g as it was important for us to ensure a secure and well-defined migration, running legacy systems in parallel. Also, the technical expertise provided by Oracle Consulting in local languages has been crucial for us. They assisted our teams from the architectural to the operational stages and helped to customize the solution. Finally, we now have full visibility into application access, for example how many customers are coming to our online shop, how many logged-in successfully, and how many lost their passwords—application by application,” said İlker Kuruöz.
“Turkcell’s experts worked with Oracle Consulting on a continuous basis to ensure that our requirements are met at all times. For example, we use CAPTCHA to increase login security. And we have a mobile signature solution branded as Turkcell Mobile Signature, which we integrated into Oracle Access Manager,” said İlker Kuruöz