The University of Arizona Health Network is a nonprofit healthcare system devoted to advancing health and wellness through education, research, and patient care. The organization brings together two academic hospitals and their affiliated clinics, the medical practice plan of physician faculty of the University of Arizona College of Medicine, and a health plan division under a name that reflects the organization’s commitment to academic medicine.
The University of Arizona Health Plans—which administers four product lines in the community—had an outdated customer relationship management (CRM) system that could no longer support the organization’s growth. The group wanted a new solution that would enable it to continue to deliver high-quality service to a growing member base while reducing costs.
To meet its needs, The University of Arizona Health Plans deployed Siebel CRM 8.1.1 to effectively and efficiently manage customer service interactions with its more than 130,000 members. Further, using Oracle Business Intelligence Publisher, the organization can more quickly and efficiently deliver regulatory reports related to call types and volumes coming into its call center.
The University of Arizona Health Plans turned to Oracle partner Speridian Technologies as its end-to-end development and deployment partner for Siebel CRM. Speridian worked with the The University of Arizona Health Plans to prepare project requirements, scope the timeline, and configure, customize, and integrate the solution. The Speridian Technologies team then rolled out the solution in partnership with the Health Plans IT department.
“We chose Speridian for our implementation because the company knows the healthcare industry and is well-versed in our business complexities and unique regulatory considerations,” said Leonard Rosignoli, director of IT, The University of Arizona Health Plans.