USANA Health Sciences develops and manufactures high-quality nutritionals, personal care, energy, and weight management products that are sold directly to preferred customers and associates throughout the United States, Mexico, Canada, Australia, New Zealand, Hong Kong, Japan, Taiwan, China, South Korea, Singapore, Malaysia, the Philippines, Thailand, the Netherlands, France, Belgium, and the United Kingdom.
As a global, publicly traded company, USANA must adhere to the Sarbanes-Oxley Act and other regulations. However, just a few years ago, its internal audits and controls departments were still using manual, spreadsheet-based processes to generate year-end audit documentation, as well as to maintain internal controls. The company needed tools to streamline this process, as well as to ensure that IT systems during upgrades remained intact following new system deployments—maintaining the critical software functionality required to support the manufacturing and distribution of a wide range of healthcare products, as well as financial and human resources management. Over the past few years, USANA attempted to install a few other software tools for governance, but those implementations had failed.
Because USANA has used Oracle E-Business Suite to track revenue and operations since 1994, the company started to evaluate Oracle Fusion Governance, Risk and Compliance Manager as an option to help meet its challenges. The company worked with Appssurance to deploy the software, which ultimately helped USANA to reduce work hours across 10 users in its internal audit and controls departments by approximately 25% to 30%, as well as to decrease costs of using an external auditing firm. The solution enables USANA to produce audits at any point of time—greatly streamlining quarterly reports. Although the company has grown, it has not needed to add headcount to its internal audits and controls departments.
Prior to its implementation of Oracle Fusion Governance, Risk and Compliance Manager, USANA also upgraded to Oracle E-Business Suite 12.1 for new process manufacturing functionality to streamline inventory management and quality control processes—from formulizing recipes, to completing final products—in its plants. The company also upgraded to prepare for an additional upgrade to Oracle Fusion technology in the future.
In addition, USANA integrated Oracle Fusion Governance, Risk and Compliance Manager with Oracle E-Business Suite to help the company track changes in future upgrade projects and ensure all required functionality works following go-lives, so the company does not skip a beat in its critical business processes.
USANA Health Sciences chose Oracle Fusion Governance, Risk and Compliance Manager because it provided the flexibility and user-friendly interface to enable USANA’s departments to administer the solution with minimal IT support.
“Our Oracle footprint will meet our growth needs, and Oracle continues to serve as a valued partner as we develop as a company. We have worked with Oracle for a long time, and we see our relationship evolving as we move forward,” said Gary Carter, executive director, ERP and Data Warehouse, USANA Health Sciences.
USANA Health Sciences evaluated Oracle Fusion Governance, Risk and Compliance Manager for three months before moving forward. Working with Appssurance, USANA completed the implementation in two months, including training.
USANA has used Oracle E-Business Suite since 1994, and completed its latest upgrade to Oracle E-Business Suite Release 12.1 prior to the deployment of Oracle Fusion Governance, Risk and Compliance Manager. It completed the upgrade in-house over the course of one year.
Appssurance brought significant expertise and experience in governance, risk, and compliance to the table, working with USANA to implement Oracle Fusion Governance, Risk and Compliance Manager in just two months.
“We had a very positive experience with Appssurance. They had some very helpful prebuilt solutions that helped accelerate our deployment. We came in on time and a little under budget,” Carter said.