Welch’s Foods Inc. is the processing and marketing subsidiary of the National Grape Cooperative. Welch’s is owned by 1,150 family-farmers across America and in Ontario, Canada, who comprise this cooperative and grow the healthy Concord grapes used in Welch’s juices and other grape-based products. Welch’s is committed to research and development that will meet the growing demand for products that address consumers’ health and nutrition needs. Welch’s products are sold throughout the United States and in approximately 50 countries around the globe.
Welch’s runs its increasingly 24/7 business on Oracle E-Business Suite and Oracle’s Demantra applications. Focused on ensuring high levels of availability for an expanding footprint while optimizing in-house IT team resources, the company looked to Oracle Managed Cloud Services to manage its business-critical Oracle applications.
Working with Oracle Managed Cloud Services, Welch’s has adopted a process-driven approach to IT management that ensures seamless rollouts and continuous improvement. The organization also ensures high levels of availability and is supporting its environment with just 1.5 full-time employees (FTEs) versus 5 to 6 FTEs if it were to manage the applications in-house―resulting in a savings of more than 50% for IT staffing costs.
“Oracle’s managed cloud services enables us to keep the lights on. Without it, we would have a very difficult time delivering the continuous improvements that our team needs. We are now able to focus internally on new projects and deliveries, including moving our data center and office to a new location. Overall, we can do more with the same or less budget and resources, which is a huge value for us,” said Mukesh Sharma, senior manager, IT, database and enterprise resource planning infrastructure, Welch’s Foods Inc.
Welch’s began its ERP implementation journey in 2004. Shortly into the implementation cycle, the company decided to seek assistance with the project load, and soon, thereafter, began its relationship with Oracle’s managed cloud services to provide critical IT management support.
In 2006, Welch’s completed the second phase of its ERP implementation, at which point its business needs changed from requiring 9 a.m. to 5 p.m. support to 24/7 support. Changes in its business service level agreement requirements made Welch’s look toward strategic sourcing, which yielded a closer relationship with Oracle Managed Cloud Services.
“Together, as a team, we have gone through multiple transformations over the years. We continuously look for ways to improve how we do things, as our business continuously asks us to do more with the same or fewer resources. With Oracle, we have always found ways to innovate and continue working toward adding value to Oracle’s offerings as well as our business,” Sharma said.
“Today, the Oracle Managed Cloud Services team provides 24/7 support, managing all of our critical Oracle environments, 365 days a year. They are always there when any part of our business needs their help. This model has enabled us to scale our team based on business requirements, which provides us with a great deal of balance in planning for projects and resource requirements,” Sharma said.