West Virginia Network (WVNET) is a dynamic service organization providing telecommunications and computing services within West Virginia. WVNET was created in 1975 to provide central computing facilities and wide-area network communications linking its “central site” computing resources in Morgantown with the campus computing systems at most of the colleges and universities throughout the state. The organization has since grown to provide services for K-12 schools, government, and nonprofit agencies.
WVNET provides application and database support for many of the states’ public colleges, universities, and technical colleges. The organization hosts 11 of the schools’ databases―encompassing test, preproduction, and production environments―and supports eight other schools remotely. In addition, it supports databases for the West Virginia Department of Health and Human Resources (DHHR) and operates its own in-house databases. Two years ago, the state’s two-year technical schools separated from the four-year schools with which they were previously associated—adding to the number of technology systems requiring support. At the same time, WVNET’s staff had shrunk, from about 75 to 46 employees. WVNET needed excellent support to ensure it could continue to provide superior service to its constituent organizations. The organization relies on Oracle Premier Support to help monitor systems, apply critical patches, and accelerate issue resolution—keeping key systems up and running for students, faculty, and staff statewide.