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WIND Hellas Telecommunications S.A. is a leading communications provider and sole convergent operator in Greece, with more than 4 million customers and 400 retail stores. The company’s commitment to customer service, in addition to a US$206 million infrastructure investment, has enabled it to achieve more than 20% of the market share for Greece’s alternative fixed, internet, and mobile markets.
WIND Hellas wanted to provide unbreakable performance for its critical front- and back-office processes, such as customer service and financial and human resources management. The company built its business on Oracle Database, Enterprise Edition 11g, Oracle WebLogic Server, Enterprise Edition, and Oracle SOA Suite for Oracle Middleware 11g , so it signed an unlimited license agreement (ULA) for these technologies.
The ULA gives WIND Hellas agility to develop and deploy innovative new service capabilities on its Oracle platform in line with customer and business demand. Consolidating on a pre-integrated technology suite from a single vendor enables the company to optimize application performance while lowering total cost of ownership.
WIND Hellas is a long-term user of Oracle Database, middleware, and SOA technologies to underpin its back-office and customer-facing operations. Oracle will continue to serve as the company’s strategic IT partner as it furthers its goal to increase its share of the competitive telecommunications market in Greece.
"Entering into a ULA will enable us to capitalize on our investment in Oracle’s unbreakable technology to develop and deploy innovative, new offerings to customers rapidly and with no additional costs," said Dimosthenis Nikolopoulos, IT operations and program office director, WIND Hellas Telecommunications S.A.