Established 100 years ago, Wm Morrison Supermarkets Plc (Morrisons) is the United Kingdom’s fourth-largest food retailer with 11.5 million customers shopping at its 476 stores each week. The company sources and processes most of the fresh food it sells through its own manufacturing facilities, which gives it very close control over provenance and quality.
Following the acquisition of rival supermarket Safeway in 2004, Morrisons needed to combine and consolidate the IT infrastructure for two large supermarket chains as well as Morrisons’ manufacturing solutions. Morrisons sought to unify the stores across the United Kingdom to create a consistent brand.
In 2006, Morrisons chose Oracle as its preferred software supplier for the newly expanded organization. Oracle now underpins the entire Morrisons operation, from warehousing and retail management, through to finance and human resources. Oracle provides Morrisons with the flexibility and scalability it needs to adapt and expand in a highly competitive and fast-moving environment while maintaining tight control over its distribution processes.
Morrisons chose Oracle Enterprise Manager to streamline and improve management of its IT systems. Working with the Oracle Strategic Customer Program Plus team to optimize its use of Oracle Enterprise Manager, Morrisons has improved application performance, service quality, and visibility across its data center. Oracle Enterprise Manager helps Morrisons to manage and keep its business applications running smoothly, ensuring that the right products are in-store at the right prices to meet customer demand.
“At Morrisons we like to have a long-term relationship with our vendors. We have already been working with Oracle for more than six years. With Oracle Strategic Customer Program Plus, we can move very quickly on our IT projects and always get a swift response, with hands-on expertise and advice from the team at Oracle. This has a very positive impact on the speed of new implementations,” said Mark Westwood, DBA manager, Wm Morrison Supermarkets Plc.