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Ziggo is a leading player in the Netherlands’ communications industry, delivering cable television, broadband internet and telephony services to 3 million households. It also provides business-to-business customers with data communication, telephony, television, and internet services.
After a merger with two other companies, the number of Ziggo customers tripled, causing problems with its order management solution and customer service. Ziggo wanted to quickly find a solution that would help it spot and fix these problems.