ZLM Verzekeringen is a nonprofit mutual insurance association that offers a complete range of products for vehicle, home, and liability insurance. It maintains contact, either directly or through intermediaries, with customers in the Dutch provinces of Zeeland and North Brabant. ZLM Verzekeringen’s key values are customer-focus and reliability, which it backs by being accessible and offering uncomplicated products at attractive prices.
To guarantee personalized client service and improve operational efficiency, ZLM Verzekeringen upgraded part of its back-office and production environment by deploying Oracle Exadata Database Machine X2-2 to support the aquila software it uses for customer relations, policies, losses and accounts receivable. Now all customer information from the insurance software is available through an integrated, easy-to-use screen, and is linked to the company’s financial system. In addition, performance has improved significantly, enabling users to process insurance and claim transactions faster. Moreover, Oracle Exadata Database Machine offers ZLM Verzekeringen the ability to quickly roll out and install new functionality and databases, which reduces administrative workload and enables the company to use technology to optimize business processes.