ZON Multimedia, created in 2008 as a spin-off from the major local telecommunications operator Portugal Telecom, is a leading provider of cable TV and pay-per-view services in Portugal, serving more than 1.6 million customers and nearly 3 million households. It also operates more than 210 theaters across the country and is the second-largest internet services and fixed-voice provider, with 790,000 and 976,000 customers, respectively.
Quality, versatility, efficiency, ease of integration, and a rapid learning curve were critical factors in ZON Multimedia’s selection of Oracle solutions.
"We had some difficulties working with SharePoint. It was hard to build dashboards and there were countless technical difficulties with errors and other problems. In addition, we also had some problems with slow performance," said Carlos Graça, quality manager, ZON Multimedia.
“Oracle BI solutions helped us achieve enhanced visibility on network and services’ usage, thus permitting us to predict network failures and optimize our operational costs.”
Implementation began in August 2010 and lasted approximately nine months. The company first integrated its Oracle Database with Oracle Data Integrator and Oracle Business Intelligence Suite Enterprise Edition. It later added the network analysis and supervision components.
ZON Multimedia continues to expand its analysis program, adding new BI capabilities weekly. To date, the company has focused its analysis most heavily on cable TV, video-on-demand, voice communications, and internet services.
ZON Multimedia is focused on creating internal IT competencies around its solutions, including development of business intelligence applications. It worked with Oracle partner Altran to achieve knowledge transfer around Oracle BI solutions, training two ZON Multimedia employees on the systems. Today, 20 staff members are trained to develop applications using the BI platform.