Oracle Software Donation Helps Missing and Abused Children in Greece
Oracle Greece has donated software and consulting time to help upgrade the IT infrastructure of Hamogelo tu Pediu (Smile of the Child), a prominent Greek volunteer organization dedicated to helping missing and abused children.
The charity runs a national helpline called SOS 1056, which is staffed 24 hours a day, seven days a week, by psychiatrists, social workers and trained volunteers. It receives tens of thousands of calls each year from families reporting missing children and from children in need of practical and psychological help with issues such as domestic abuse.
Oracle has donated its Oracle Database and Oracle CRM Applications software to help Smile of the Child to provide a faster and better service to everyone who calls its helpline. The software will enable the organization’s 40 call center operators to create a comprehensive profile and record for each individual case, ensuring that all relevant information is available to ensure the fastest and most satisfactory resolution. It will also provide the ability to search cases for specific information, and to link individual cases when necessary.
Kostas Yiannopoulos, chairman of the board of Smile of the Child, said that the donation would vastly improve the service that the organization is able to deliver. “The speed and accuracy of our response to requests for help and psychological support, and to the reporting of missing or abused children, are of critical importance,” he said. “This implementation will significantly increase our ability to be on the children’s and families’ side the moment they need us, because every minute is truly valuable.”
Vasilis Dimopoulos, managing director of Oracle Greece, emphasized Oracle’s deep commitment to the community. “With the number of abused and missing children increasing daily in Greece, we are proud to be supporting Smile of the Child’s efforts by providing the SOS 1056 helpline operators with the tools they need to support these children effectively and efficiently,” he said.
Oracle Greece consultants have also volunteered their time to implement the new software and train the end-users. The SOS 1056 helpline will soon be up and running on the new Oracle technology.