Newsletter Archives: Customer Relationship Management

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October 2012

• QA: Oracle's Michael Hylton on the Rapid Rise of Social Relationship Management
• Economist Intelligence Unit Report: Using Data to Perfect Global Sales Performance
• QA: Oracle's Rod Johnson on Building Industry-Specific CX Solutions
• Video: Mark Hurd—The Experience Imperative
• More ...

July 2012

• Q&A with VP Jon Ekoniak: The New Customer Experience Mandate
• Oracle Unveils Oracle RightNow CX Cloud Service Combined with Oracle Fusion Sales
• New Aberdeen Report Explores Transformation of Service into a Profit Center
• New Videos: Oracle Customer Experience: Empowering People. Empowering Brands
• More ...

April 2012

• Q&A: The Athene Group’s Vikas Bhambri on Going Live with Oracle Fusion Customer Relationship Management
• Oracle Acquires RightNow, Industry Leader in Cross-Channel Customer Experience
• Consumer Goods: Economist Intelligence Unit on Honing a Cross-Channel Approach to Consumer Marketing
• Webcast: Oracle and Right Now: Powering Great Experiences
• More ...

January 2012

• Q&A: Usability Expert Arin Bhowmick Discusses Sales-Optimized User Experience in Oracle Fusion CRM
• Oracle Social Network Drives Sales with Natural, In-Context Conversations
• Latest Release of Oracle's Siebel Public Sector 8.2.2 Improves Case Management
• The Complete CRM Blog
• More ...