Public Sector Edition
November 2009

Information InDepth

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Agencies Learn How to Thrive in Tough Economic Times

Falling revenues, an aging workforce, and demands for new citizen services are creating a perfect storm of challenges for public sector agencies around the world. “I’ve been working in public service for 25 years, and this is the toughest environment I've encountered,” says David Wilson, the managing director of IT consultant Accenture’s Canada and U.S. state and local government practice.

But agencies that use technology successfully are rising above these problems, Wilson adds. Many of our customers are viewing these challenges “as opportunities for moving to the next level,” he says.

Wilson provided his assessment in a presentation during the October Oracle OpenWorld conference in San Francisco.

Examples of public-sector innovation include

    • A project to reduce costs and raise revenues in a tough economy by one U.S. federal agency that replaced legacy financial systems with a shared-services environment built with Oracle E-Business Suite 12.1. Accenture and Oracle consolidated multiple systems into one enterprisewide solution.

      “It's a great example of how an agency is using Oracle technology and smart business process transformation to reduce costs and shift those costs to more mission-critical activities,” Wilson says.
    • To not only cope but also thrive with the explosion of data it’s now handling, one city teamed Oracle Business Intelligence Suite Enterprise Edition with an application that tracks economic stimulus funds. The solution not only gives city officials new financial controls, it also offers citizens a more accurate view of how tax dollars are being spent.

Examples like these are part of a larger trend reshaping the public sector. “The biggest change I've seen is the movement away from custom systems to COTS [commercial off-the-shelf software],” he explains. “Oracle has certainly stepped into that environment [with] applications across all the major government citizen-facing programs, such as transportation, human services, and revenue.”

Get on-demand access to keynotes and other presentations from Oracle OpenWorld 2009.

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