INFORMATION INDEPTH NEWSLETTERS
Public Sector Edition
November 2009

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New Smart Cities Solutions Bring Efficiency and Transparency to Local Governments

Building on its ambitious Oracle iGovernment initiative for federal, state, and provincial governments launched late last year, Oracle is now offering Smart Cities solutions, which bring an integrated set of advanced public sector applications and supporting technologies to local governments.
 
Like Oracle iGovernment (see “Prepare Now for the Change from E-Government to Oracle iGovernment, Says Oracle’s Juan Rada”), Oracle’s Solution for Smart Cities builds on a Web foundation to streamline transactions and create multichannel communications among constituents and local agencies.

Accelerating the adoption of Smart Cities solutions are economic stimulus funds flowing to cities from central governments in the U.S., the U.K., China, Japan, and elsewhere.

“Cities are being asked to provide unparalleled accountability and transparency about how they are investing taxpayer money,” says Lewis Carr, Oracle senior director for global public sector market research. “With Oracle’s Solution for Smart Cities, local governments can provide better levels of efficiency for service delivery and reset expectations of constituents. On the government side, through use of analytics and modernization of operations, the solution will facilitate significant changes in organizational culture and allow city management to better allocate resources and investments in infrastructure.”

Smart Cities consists of a wide range of Oracle applications and technology, including solutions dedicated to case management and transaction processing, as well as foundational technologies for business intelligence, data integration, and infrastructure shared services. Woven together, Oracle’s Solution for Smart Cities can

    • Resolve 90 percent or more of most government service requests through integrated, multichannel services, such as self-service Web/chat, local telephone numbers, such as 311; or Web 2.0 Facebook and Twitter resources
    • Analyze service delivery, infrastructure expenditures, constituent feedback, and other areas to determine which services to extend, consolidate, or discontinue
    • Modernize IT infrastructure to enable integration and interoperability with the city’s existing siloed legacy IT infrastructure to enhance service delivery

For example, one U.S. city recently reported that by more closely monitoring property tax data using Oracle Hyperion Performance Scorecard and Oracle Hyperion Planning, it is bucking the trend of lower collection rates seen across the nation.

Read the case study: City of Boston Improves Efficiency and Service with Data-Driven Decision Making.

Get more details on Oracle’s Solution for Smart Cities.

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