Oracle Information InDepth Newsletters, Customer Experience Edition, January 2015

Oracle Information InDepth

Customer Experience Edition

Oracle
Oracle Customer Experience

This Edition’s Content

January 2015

News

Special Report

Product Update

Videos

Events


Customer Spotlight

Research and Insights

New E-Book

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NEWS

 

Oracle Accelerate Now Streamlines Midsize Migration to Oracle Sales Cloud

Oracle recently announced Oracle Accelerate for Oracle Sales Cloud, a simplified solution to assist midsized businesses migrating from legacy CRM systems to Oracle Sales Cloud. Oracle Vice President of Midsize Applications Business Steve Cox explains the benefits of the program.
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Oracle Integrates TOA Technologies to Help Optimize Field Operations

Oracle Field Service Cloud Service (a new addition to Oracle Service Cloud) helps organizations drive more-efficient, customer-focused field operations and deliver superior field service. It is the only field service application to leverage time-based measurements, employee performance pattern profiles, and predictive analytics.
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Markie Award 2014 Winners Showcase Marketing Excellence

To recognize companies that are leading the way in marketing innovation in the digital age, Oracle presents the Markie Awards each year. The awards recognize outstanding achievements in marketing. Read about the 2014 winners across five new categories and get information about submitting entries for 2015.
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SPECIAL REPORT

 

Forbes Report Reveals Top Customer Service Priorities

In a newly released survey cosponsored by Forbes Insights and Oracle, 415 customer service executives report about their ability to deliver modern customer service and how effectively they compete across industries and business models. Read the report and benchmark your company’s customer service maturity against your peers.

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PRODUCT UPDATE

 

Oracle Brings Together Oracle Commerce and Oracle Configure, Price, and Quote Cloud (Oracle CPQ Cloud)

Gain new revenue generation opportunities and improved efficiency, and increase customer loyalty with two market leading technologies—Oracle Commerce Cloud and Oracle CPQ Cloud—brought together to streamline the customer research experience and shopping experience as well as the product customization and quoting process.

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VIDEOS

 
Oracle OpenWorld: Takeaways for Customer Experience

Oracle OpenWorld: Takeaways for Customer Experience (46:16)

At Oracle OpenWorld 2014, VP of CRM Product Development for Oracle Aaron Shidler shared how Oracle experts will continue to build the best solutions for supporting CX initiatives and goals.


The Business Value of the Cloud

The Business Value of the Cloud (1:02:49)

Oracle CEO Mark Hurd gives his Oracle OpenWorld 2014 keynote, "The Business Value of the Cloud," featuring guest speakers from dunnhumby, Xerox, P&G, and Walgreens.

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EVENTS

 

Oracle Industry Connect

March 25–26, 2015 | Washington DC


Oracle CX Cloud Conferences

March 31–April 2, 2015 | Las Vegas, Nevada
Oracle is offering Oracle CX Cloud Conferences covering critical strategies for modern marketing, service, commerce, and sales experiences. Featuring networking events, interactive sessions, and keynotes by industry thought leaders, influencers, and Oracle leadership, these are must-attend events for marketing, social media, service, commerce, and sales professionals who want to deliver integrated, seamless, differentiated customer experiences. For complete details, visit the Oracle CX Cloud Conferences page. For sponsorship information e-mail Nan Acklin.


IOUG COLLABORATE 15

April 12–16, 2015 | Las Vegas, Nevada | #C15LV


Find an Oracle Customer Experience Event Near You

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CUSTOMER SPOTLIGHT

 

TH March Uses Oracle to Transform Customer Experience (02:45)

High-end jeweler and insurance company TH March works with Oracle and Enigen to transform its business with a fully cloud-based customer experience initiative that integrates its sales, service, marketing, and social media capabilities to engage customers.

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RESEARCH AND INSIGHTS

 

Oracle Pulse Report: The Who, What, and Chatter of Holiday Electronics Shoppers

Using Oracle customer experience products, Oracle analyzed the most popular consumer electronics for the 2014 holiday season, what buyer profiles looked like, and customer engagement with these products. The resulting insights provide marketers with a fresh new way to define and scale high-value audiences who are most likely to buy.

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NEW E-BOOK

 

E-Book: Oracle Social Cloud—Socially Enabling Business Across the Globe

Learn how to leverage social media across your organization, how social media affects your customers’ journeys, and how Oracle helps your organization become a socially enabled business.

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LEARN MORE

 
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