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Customer Experience Edition

Oracle Customer Experience

This Edition’s Content

July 2015


Product Updates



Customer Spotlight


Research and Insights

E-Books and Best Practices

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Oracle Eloqua: Modern Marketing

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“An Insider’s Take on Oracle’s Cloud Transformation”

As the CIO of Oracle, Mark Sunday has a front-row seat to the company’s cloud transformation. At a recent meeting with Oracle user group members, Sunday shares stories from the journey, including the impact the transformation is having on customer engagement.

“Getting Past the Hype of Customer-Centric Marketing”

Customers are in control, and old marketing approaches not only don’t work—they alienate the very audience they’re trying to reach. Find out what Senior Vice President of Oracle Marketing Cloud Kevin Akeroyd has to say about the biggest issues faced by chief marketing officers and the progress they’re making in creating customer-centric organizations.

“Oracle Commerce Cloud Helps Companies Build Businesses, Not Just Websites”

Find out how Oracle Commerce Cloud, unveiled in June 2015, reduces the complexity of launching an e-commerce site. This software-as-a-service platform lets businesses of all sizes quickly launch feature-rich, responsive storefronts across desktop and mobile devices. Maintenance and upgrades are automated so companies can focus on building their businesses.

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Oracle Customer Experience Cloud

Get release readiness materials for Oracle Sales Cloud; Oracle Configure, Price, and Quote Cloud; Oracle Marketing Cloud; and Oracle Service Cloud.

Oracle Marketing Cloud Mobile Capabilities

Oracle CRM On Demand 29 Is Generally Available

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The Modern Sales Experience Conference: UNLV Lee Business School Student Panel

The Modern Sales Experience Conference: UNLV Lee Business School Student Panel (3:01)

Hear comments from the University of Nevada Las Vegas (UNLV) Business School student panel at Oracle’s Modern Sales Experience Conference.

Oracle CX Helps Deliver a Superior Customer Experience (2:48)

T-Mobile Netherlands Humanizes Customer Experience (2:22)

Network Ten Puts a Face on the Customer Audience with Oracle (2:09)

iBasis Closes Sales Faster, Easier with Oracle Sales Cloud (2:39)

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Oracle OpenWorld 2015

October 25–29, 2015 | San Francisco, California

UKOUG Applications Conference & Exhibition 2015

December 7–9, 2015 | Birmingham, UK

Find an Oracle Customer Experience Event Near You

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“Acorn Paper—Turning Service Excellence into Sales”

“KEC International Gains Anytime, Anywhere Insight into Sales Pipelines, Increases Sales Productivity, and Maximizes Business Opportunities”

“Carrefour Increases Customer Satisfaction and Retention by Expanding Interaction Channels with Cloud-Based Contact Center Solution”

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“Oracle Processes Sales Leads 5x Faster, Supports Engineered Sales Process, and Strengthens Customer Relationships with Cloud Solution”

How to Get Out of a “Relationship Rut” with Your Customers

100 Things You Are Doing Wrong on Social Media

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Oracle Marketing Cloud LookBook 2015: Showcasing the Latest Digital Marketing Trends

Take a look at the visual guide to the industry’s best branding and marketing campaigns of the year.

Oracle Modern Best Practice

Enabled by innovative new technologies, Oracle Modern Best Practice enables organizations of all sizes to achieve more—faster and with fewer resources.

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New Training Strategy: Oracle Cloud Applications

Learn all about your Oracle Sales Cloud and Oracle Service Cloud applications with an Oracle Cloud learning subscription. Oracle University’s comprehensive online learning solutions provide relevant and timely content for all job roles, including implementers, administrators, and business users that interact with and use your applications.

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