Oracle Information InDepth Newsletters, Customer Experience Edition, October 2014

Oracle Information InDepth Newsletters

Customer Experience Edition

Oracle Customer Experience

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October 2014


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Oracle Launches Industry-Specific Customer Experience Cloud Solutions

Announced at Oracle OpenWorld 2014, Oracle’s new comprehensive set of industry capabilities connect every engagement your customer has with your brand. Oracle Vice President of CX Product Development Aaron Shidler explains the strategy and the capabilities included in the release.
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New LinkedIn Support for Oracle Social Cloud

Oracle recently announced LinkedIn support for Oracle Social Cloud, its comprehensive social relationship management (SRM) platform. This enables Oracle Social Cloud customers to publish, engage, automate, and analyze LinkedIn activities within the Oracle SRM platform.
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Top Four New Features of Oracle Service Cloud

The latest release of Oracle Service Cloud delivers a broad range of improvements to Oracle Web Customer Service, Oracle Cross-Channel Contact Center, and Oracle Service Cloud.
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Oracle Board Appoints Larry Ellison Executive Chairman and Chief Technology Officer

Oracle Applications Deliver on the Promise of the Real-Time Enterprise

Oracle Expands Oracle Customer 2 Cloud Program amid Customer Success

Oracle Helps Communications Service Providers Simplify Service Design and Accelerate Service Delivery

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Oracle Unveils Latest Cloud Applications and Oracle Customer Experience Cloud

Oracle Customer Experience Cloud (Oracle CX Cloud) is a complete set of best-in-class, integrated, cloud-enabled solutions that encompass the entire customer journey. Oracle recently updated Oracle CX Cloud to help companies remove organizational barriers so they can connect engagements, build advocacy, and grow revenue.

New Oracle Social Commerce Capabilities

The latest Oracle Social Cloud and Oracle Commerce integration enables organizations to deliver hypertargeted content to segmented audiences on Facebook, helping increase brand awareness and sales conversion rates.

Oracle Adds TOA Technologies to Service Cloud

Oracle Service Cloud and Oracle enterprise resource planning cloud solutions combined with the acquired TOA technologies will transform customer service operations, allowing them to achieve operational excellence and improve productivity while exceeding customer expectations.

Oracle Extends Integrations Across Oracle Marketing Cloud

Integration of the acquired BlueKai Data Management Platform enables marketers to personalize the customer experience and increase marketing effectiveness.

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Oracle Sales Cloud Trial

Why not sign up for a trial subscription to Oracle Sales Cloud?

Oracle Service Cloud Trial

Why not sign up for a trial subscription to Oracle Service Cloud?

Oracle Customer Experience Cloud Industry Solutions

Each solution leverages Oracle’s comprehensive portfolio of CX cloud service offerings to enable organizations to deliver a seamless, personalized experience throughout the entire customer journey.

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CX Central

CX Central @ OpenWorld Session Highlights (1:11:50)

View highlights from the general session, "Lead Your Industry and Deliver ROI Through Customer Experience.”

Consumer Goods: Manage Your Sales Team Easily (2:27)

The Oracle Sales Cloud solution for the consumer goods industry enables field sales reps to effectively execute in-store retail execution activities such as inventory audit, promotion, and surveys. Sales managers can manage call schedules and monitor their business using an executive dashboard.

High Tech and Industrial Manufacturing: Streamline Channel Sales Execution (4:52)

Oracle Sales Cloud makes it easy for your partners to do business with you online using a self-service partner portal. This short demo shows how a reseller in the high-tech industry uses the new partner portal to sell more products and services.

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Oracle Customer Experience Blog

Oracle’s Eloqua Blog

OracleVoice on

LinkedIn Influencers: Oracle President Mark Hurd

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Modern Customer Service Infographic

With so many customer demands and service channels, it's hard to keep up. Discover how you can delight customers today and develop outstanding customer service for the future.

Modern Sales Infographic

Discover key principles for building the best sales team, empowering reps with the proper processes, tools, and resources, and measuring reps’ impact on corporate sales goals.

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Webcast: The Power of Mobile Selling

Research shows that best-in class sales organizations today are using mobile-selling practices and tools to achieve higher quota attainment, increase customer retention, and ensure forecasting accuracy. Watch a webcast featuring Gartner Analyst Rob Desisto and Oracle representatives as they discuss the latest research on sales force automation and mobile selling.

IDC Case Study: E-Commerce Scalability and Customization of the Purchasing Experience

This IDC study features the ways in which Netshoes, a large online retailer of sporting goods, has used IT to modernize its business and improve its ecommerce platform with Oracle ATG Web Commerce and Oracle’s engineered systems.

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Modern Customer Service

Delivering modern customer service means meeting the demands of modern customers. Engaging customers, empowering employees, and adapting quickly are the three tenets of delivering modern customer services—find out how in this e-book.

Modern Marketing Essentials Guide to Content Marketing

This e-book is a detailed, compact, and thorough resource for topics and education that modern marketers need the most.

Delivering on the Promise of the Social Business

Is your organization positioned to enable social interaction across the enterprise? Successful companies leverage social technology for marketing, sales, customer service, human resources, collaboration, and more to connect with customers and establish a competitive advantage. Download this e-book and learn how to become a successful social business.

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Watch: LifeSize Increases Conversion Rates to Generate More Than US$100M in Pipeline (2:11)

Read: Atradius Collections Gains More Than 10 Percent in Sales-Team Productivity

Watch: Batesville's Success Increases Sales Efficiency and Effectiveness (2:10)

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Deliver Great Customer Service to Deliver a Better Business

October 29, 2014, 11:00 a.m. CET
Provide quick, easy online service resolution to enable your customers to help themselves.

Oracle Modern Sales Performance Management

November 18, 2014, 10:00 a.m. PT
Learn how to unlock your sales team’s potential with Oracle Incentive Compensation Managed Cloud Service.

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Oracle Specialized Partner Oracle Exastack Partner Oracle Validated Integrations
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Profit Magazine on Facebook

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  • How Automation Software Changed Marketing
    Marketing automation software has fundamentally altered the way marketing functions. According to technology research from Gartner, by 2017 the chief marketing officer (CMO) will spend more on IT than the CIO.
  • Signature Effort: DocuSign’s Marketing Cloud Strategy Helps Double Annual Sales
    The explosion of cloud computing and software as a service has caused more business leaders to take technology decisions into their own hands. Swapping the burden of capital IT investment for flexible, pay-as-you-go solutions has helped line-of-business managers increase the speed, scalability, and user-friendliness of the applications they use.
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Forrester Forum for Customer Experience Professionals

Understand current research for the drivers in CX quality—and the factors that truly matter to customers.

The Modern HR Kitchen: Setting the Table for Success CHRO Summit

These exclusive events bring together HR leaders, renowned chefs, and leading experts for dinner, followed by a full day of discussion about the ingredients for success in today’s “Modern HR Kitchen.” E-mail Madeline Cales for more information about attending.
Chris Brogan, the #1 social influencer in the world according to Forbes, and Matt Lieberman, author of Social: Why Our Brains Are Wired to Connect, will keynote.
November 3–4, 2014 │Chicago, Illinois
November 12–13, 2014 │Los Angeles, California

Oracle to Keynote at the Alexander Group’s Chief Sales Executive Forum

Please join Oracle’s keynote session, "A View of the Sales Function from the C-Suite" on Wednesday, Nov 12, 2014 at 5:30 p.m.

Oracle Day Is Coming to a City Near You

Businesses are facing an era of digital disruption. How we respond to this today will define how we operate and succeed in the future. Come to an Oracle Day event at one of 60 cities worldwide, and see how your peers are turning digital disruption into business.

Find an Oracle Customer Experience Event Near You

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