Oracle Information InDepth Newsletters, Customer Experience Edition, October 2015

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October 2015


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Three Signs Your CRM System Isn’t Cutting It

Today’s sellers, eager to launch new customer-centered strategies, are discovering obstacles caused by their existing sales and marketing structures—and CRM systems can be one of the problems. Find out what Oracle Vice President, CX Apps Business Group Arvindh Balakrishnan says about the three primary areas where your CRM might be hindering your growth and sales effectiveness.
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Cloud Choices Matter in Business

Oracle Senior Vice President, Oracle Cloud Go-to-Market and Product Business Groups Shawn Price says that in today’s world, every transaction is an audition for the next—and that it is imperative that companies make the necessary changes to their systems to ensure that customers are not just happy, but overjoyed.
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Oracle Unveils Oracle CX for Midsize

Oracle recently announced Oracle Applications Cloud for midsize companies. The new software-as-a-service offerings span critical business functions, including customer experience (CX), enterprise resource planning, and human capital management, and enable midsize organizations to adopt modern best practices, increase business agility, reduce complexity and costs, and succeed in a digital world.
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Oracle Buys Maxymiser

By acquiring Maxymiser, Oracle extends its leading cloud software, Oracle Marketing Cloud, to enable advertisers to optimize ad content placed in individual browsers in order to maximize user engagement.

Latest Oracle Releases Help Brands Power Positive Social Service Experiences

The latest releases of Oracle Service Cloud and Oracle Social Cloud continue to power positive and differentiated customer experience with new functionality that helps brands deliver competitive social service experiences, increase social engagement, and gain valuable business insights along the way.

Oracle Sales Cloud Enhancements Help Sales Teams Increase Business Agility and Revenue

The latest release of Oracle Sales Cloud helps organizations increase sales and drive efficiencies through a simplified user experience that delivers enhanced analytics, partner relationship management, and industry-specific solutions.

Oracle Introduces Oracle Fusion Order Management Cloud Service and Oracle Global Order Promising Managed Cloud Service, Enabling Order Fulfillment in the Cloud

Oracle announces the integration of Oracle Supply Chain Management Cloud with Oracle Configure, Price, and Quote Cloud to deliver a complete quote-to-cash solution for overall sales visibility and operational efficiency.

Tumblr Joins Expanding Lineup of Social Properties Supported by Oracle Social’s SRM Platform

By integrating Tumblr into the social relationship management (SRM) capabilities of Oracle Social, Oracle customers have a tremendous opportunity to expand their brands into new markets and engage with customers in new ways, all through one platform.

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Thomas Cook Guides Customer Focus with Oracle Service Cloud

Thomas Cook Guides Customer Focus with Oracle Service Cloud (3:00)

Learn how Thomas Cook helped to make customer information a sales tool and enhanced customer experience.

Fastaff Uses Oracle Sales Cloud, Oracle Marketing Cloud, and Oracle Social Cloud (2:54)

Oracle Sales Cloud, Oracle Marketing Cloud, and Oracle Social Cloud provide Fastaff with the functionality and insight needed to place orders faster and recruit and assign nurses faster, which is critical to providing quality patient care throughout the United States.

Genesys Drives Top- and Bottom-Line Results with Oracle Configure, Price, and Quote Cloud (2:00)

Oracle Configure, Price, and Quote Cloud gives Genesys significantly more control over its business and improves its top and bottom lines.

KEC’s Success with Oracle Sales Cloud (3:06)

KEC Group CIO Suneel Aradhye and Head of IT Sudip Mazumder discuss the benefits of using Oracle Sales Cloud.

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Oracle OpenWorld 2015

October 25–29, 2015 | San Francisco, California

  • CX Central @ OpenWorld
    Attend CX Central @ OpenWorld to learn how to unleash customer-centric innovation. Discover how companies are connecting brand interactions across all digital channels with personalized experiences and find out more about Oracle’s comprehensive Oracle Customer Experience Cloud suite of solutions.

Oracle Configure, Price, and Quote Cloud Customer Success Forum

November 10, 2015 │Boston, Massachusetts
Don’t miss this chance to discover how Oracle Configure, Price, and Quote Cloud helps customers create more productive, profitable, repeatable, and compliant sales organizations. Scroll to the bottom of the page to RSVP.

UKOUG Applications Conference & Exhibition 2015

December 7–9, 2015 | Birmingham, UK

Oracle Cloud Day: Transforming Your Tomorrow

Look for upcoming events in a city near you.

Find an Oracle Customer Experience Event Near You

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GM’s Social Media Plan: It’s Not About Likes

Southwest Airlines Adds Social to Its Customer Engagement Strategy

LinkedIn Wins Gartner and 1to1 Media Customer Service Excellence Award

MakeMyTrip Halves Average Call-Handling Time, Launches New Products in One Week Instead of Months, and Increases Business Revenue with CX Cloud

Chemical Firm Dorf Ketal Implements Oracle Sales Cloud

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Driving Sales Productivity with Modern Quote to Cash

Deloitte discusses industry trends and client challenges driving configure, price, and quote technology adoption. Oracle customer NextGen leverages Oracle Configure, Price, and Quote Cloud to standardize and speed sales processes across multiple divisions and complex product configurations.

Oracle Configure, Price, and Quote Cloud: Two-Part Webinar Introduces Features and Optimal Usage

In August 2015, Oracle released a new version of Oracle Configure, Price, and Quote Cloud (Oracle CPQ Cloud) that includes new capabilities focused on end user adoption, ease of administration, and integrations. Watch a two-part webinar to learn more.

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Social Selling Tips for Success: Sell to Your Audience (2:57)

Learn real-world tips for social selling success from real-world social sellers. Discover powerful tips on creating your LinkedIn Profile, LinkedIn Navigator, and Oracle Marketing Cloud tools.

New Oracle Research Reveals That Businesses Are Unaware of the Competitive Advantages of Cloud Agility

Results of the “Oracle Cloud Agility” study reveal that businesses worldwide overestimate their agility. While a majority of businesses believe they are agile, Oracle’s research highlights that many organizations cannot flexibly manage workloads or rapidly develop, test, and launch new applications, leaving them poorly prepared to deal with competitive threats.

Forrester Brief: Oracle Commerce Gets the Cloud Treatment

A July 6, 2015, report by Forrester Vice President and Principal Analyst Peter Sheldon (with Zia Daniell Wigder, Ted Schadler, and Diana Gold) highlights the new Oracle Commerce Cloud solution.

Customer Service Is the New Marketing

Oracle Vice President of Product Development Reggie Bradford says that the significance of customer experience (CX) cannot be underestimated in today’s business environment. And since CX is increasingly defined through online social interaction with companies, marketers need CX strategies and technologies that tie traditional customer service functions together with new social network management operations.

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Oracle Customer Experience Blog: Improve Sales Effectiveness with Oracle Customer Experience Cloud—the Secret Sauce for Your Sales Team

Not all leads are created equal. Discover the benefits of Oracle Customer Experience Cloud.

Oracle Customer Experience Blog: Five Ways to Measure the Success of Your CPQ Project

Read about the key metrics in your CPQ project that will give your project team and executive sponsors a clear view of how the process is operating and enable you to quantify any improvements you’ve made.

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Learning Simplified for Oracle Sales Cloud and Oracle Service Cloud

Learn all about your Oracle Sales Cloud and Oracle Service Cloud applications with an Oracle Cloud learning subscription. Oracle University’s comprehensive online learning solutions provide relevant and timely content for all job roles, including implementers, administrators, and business users that interact with and use your applications.

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