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Customer Experience Edition

Oracle Customer Experience

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January 2016


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Profit Magazine: Strategic Evolution—Kohl’s Takes a “Test, Learn, Evolve” Approach to Optimizing Customer Experience

When Ratnakar Lavu started thinking about customer experience back in 2000, the new disruptive technology was a little something called the internet. Today, as executive vice president of digital technology at Kohl’s department stores, Lavu is navigating “a whole new technology ecosystem,” with mobile, social, and chat shaping the retailer’s cutting-edge customer experience strategy—which includes an innovative, app-based loyalty program boasting 32 million members.
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Profit Magazine: Social Service—New Social Features in Oracle Service Cloud Let Companies Engage with Customers More Seamlessly

Social is becoming a popular way for companies to service and support customers. While consumers are happy to have another useful avenue for engaging with brands, what they want most is for their service experiences to be seamless and successful—whatever the mix of digital or conventional channels they use. Oracle Group Vice President of Product Development David Vap provides insights into how Oracle is helping companies make the most of social capabilities.
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Profit Magazine: Beyond CRM—CX Requires Interacting with Customers in a Whole New Way

Oracle Head of CX Cloud Joe Fuster has been a leader in the tech industry long enough to know when an emerging trend has taken root. In this Q&A, Fuster discusses two such current trends: the rise of customer experience to displace customer relationship management, and the rise of “cloud almost always” IT strategies.
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Oracle Modern Best Practice for Sales

From lead generation to forecasting, Oracle Modern Best Practice for sales transforms your sales processes, making selling more efficient and effective. See how successful, modern companies are benefitting from data-driven sales.

Oracle Customer Viewpoints: Voice of Our Customers

Business leaders share their visions and strategies and discuss how they’re using innovative technologies to meet their goals. Read in-depth success stories from Mazda, Robo Silicon, Oshkosh, and others.

Oracle Feature Story: Getting Past the Hype of Customer-Centric Marketing

Customers are in control, and old marketing approaches not only don’t work, they alienate the very audience they’re trying to reach. Hear from Oracle General Manager and Senior Vice President of Oracle Marketing Cloud Kevin Akeroyd about the biggest issues faced by chief marketing officers today.

SiriusDecisions Report: SiriusView—Social Media Intelligence 2015

SiriusDecisions compared six leading vendors in the social media intelligence space, and Oracle Social Cloud came out on top. Read the analysis.

Forbes Insights Executive Survey: Modern Customer Service—Outpace Your Executive Peers

Learn where your customer service stands in relation to more than 400 peers.

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New Innovations Across Oracle Customer Experience Cloud Extend Industry’s Most Complete, Innovative, and Proven CX Suite

New industry-specific solutions for financial services, communications, consumer goods, high tech, industrial manufacturing, and automotive help Oracle customers and partners accelerate deployment, increase user adoption, reduce costs, and speed time to value.

Oracle Sales Cloud 10 User Experience Investments: Increasing Participation Through Consistency, Context, and Tools

Increasing the participation of users is the linchpin to the user experience strategy for Oracle Sales Cloud 10. If users don’t find value in the application, they won’t use it, which could cost you time and money. What users see in Oracle Sales Cloud 10 is a gorgeously updated, consistent, mobility-focused user experience with simple tools for making the experience look like your company to your users, and a seamless way to add what is unique for your business or industry.

Oracle Sales Cloud Announces REST APIs for Oracle Sales Cloud 10

Oracle Sales Cloud provides multiple public REST APIs—or, representational state transfer application programming interfaces—that can be used to access data stored in Oracle Sales Cloud and construct integrations with other systems, including other Oracle Cloud applications or offerings, or external systems in a customer or partner network.

Oracle Configure, Price, and Quote Cloud New Release

The last 2015 release of Oracle Configure, Price, and Quote Cloud (Oracle CPQ Cloud)—release 2—delivers sought-after features that can be broken down into three major themes: easy administration, enterprise excellence, and integrations.

Marketers Optimize the Customer Experience with New Oracle Marketing Cloud Enhancements

To help marketers deliver a more consistent customer experience across paid, owned, and earned media, Oracle has introduced a series of new innovations within Oracle Marketing Cloud. The new innovations enable marketers to orchestrate relevant mobile interactions for consumers and salespeople, clearly attribute revenue to marketing activities, and optimize the experience for individual customers.

Oracle Introduces Oracle Knowledge Advanced Cloud to Meet Customer Demands for Modern, Multichannel Customer Service and Support

A new cloud solution within Oracle Service Cloud helps organizations deliver a better customer experience, while reducing overall customer support costs. Fully integrated into Oracle Service Cloud, the new cloud-based knowledge management solution enables organizations worldwide to effectively create and refine their knowledge assets to deliver a seamless cross-channel customer experience in 33 languages for both end customers and contact center agents.

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Avaya Expects 30 Percent Cost Reduction with Oracle Cloud Service

Avaya Expects 30 Percent Cost Reduction with Oracle Cloud Service (2:37)

Using Oracle Sales Cloud, Oracle Marketing Cloud, Oracle Integration Cloud Service, and Oracle Java Cloud, Avaya was able to extend existing services and now projects a 30 percent reduction in costs over time.

Allied Transport's Success with Oracle Sales Cloud (4:05)

Elsevier Enhances Web Self-Service and Customer Experience (3:31)

Sinergy Solutions Selects Oracle Sales Cloud (1:55)

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Oracle Cloud Day: Transforming Your Tomorrow

Look for upcoming events in a city near you.

Oracle CloudWorld: Modern Business in the Cloud

Look for upcoming events in a city near you.

Modern Customer Experience London, Presented by Oracle

February 2–3, 2016 | London, England

Modern Sales Experience, Presented by Oracle

April 26–28, 2016 | Las Vegas, Nevada


April 10–14, 2016 | Las Vegas, Nevada

Find an Oracle Customer Experience Event Near You

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Beijing East United Grid on Oracle Sales Cloud (2:13)

Through Oracle Sales Cloud, Beijing East United Grid can check the status of sales projects, understand clients’ needs, and provide assistance at any time, which has substantially increased the sales closing ratio.

TNT Brasil Selects Oracle Sales Cloud and Oracle Service Cloud (2:23)

TNT Brasil Operations and IT Director Fabiano Fracao discusses the benefits of using Oracle Sales Cloud and Oracle Service Cloud.

Boxfusion Consulting Grows Business with Improved Control and Visibility Over Sales Pipeline

Boxfusion Consulting, an Oracle Platinum Partner, is a boutique Oracle consultancy based in London, England. Boxfusion specializes in implementation consultancy for Oracle’s customer relationship management, customer experience, and business intelligence software.

Global Drinks Partnership Maximizes Customer Potential Using Sales Management Platform as a Service, Increases Revenue by 31 Percent

Global Drinks Partnership (GDP), a microenterprise founded in 2009, is a specialized distributor of premium beverages in Germany with a current portfolio of seven brands. The company uses Oracle Sales Cloud to establish a single version of trusted customer and sales data and to empower its sales representatives.

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Oracle Modern SaaS Cloud Architecture Webcast Series

Thursdays in January 2016, 10:00 a.m. PT
Get an inside look at how Oracle’s modern cloud is architected.

Oracle Sales Cloud Customer Reference Forum: Laser Technology

Wednesday, January 27, 2016, 8:00 a.m. PT
Laser Technology Executive Vice President Roosevelt Rogers discusses why Oracle Sales Cloud and Oracle Marketing Cloud were used to formalize the company’s sales process.

Customer Release Overview Webcast: Oracle Service Cloud February 2016

Thursday, March 3, 2016, 8:30 am PT
Learn about new capabilities available in the latest release of Oracle Service Cloud.

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Oracle Configure, Price, and Quote Cloud Is All About Customer Success at Oracle OpenWorld 2015

Six Tech Trends That Will Affect Field Service in 2016

Five Essential Types of Field Service Visibility for Manufacturers

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Now Available: Oracle Sales Cloud 10 Training

Develop the skills to set up, administer and customize Oracle Sales Cloud 10 to get the maximum benefit from your application with expert training from Oracle University.

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