NEWS

QA: Oracle's Michael Hylton on the Rapid Rise of Social Relationship Management

In the age of Facebook and Twitter, brand management has become increasingly complex. So we asked Oracle's Michael Hylton, director of commerce and social product marketing, for a crash course in the new field of social relationship management.
Read More

Economist Intelligence Unit Report: Using Data to Perfect Global Sales Performance

In a new report titled Data vs. Instinct: Perfecting Global Sales Performance (sponsored by Oracle), the Economist Intelligence Unit explores the ways managers can optimize sales territories and incentive compensation—and how hard data can improve on instinct alone.
Read More

QA: Oracle's Rod Johnson on Building Industry-Specific CX Solutions

In the age of social and mobile technologies, customers have more knowledge and power than ever before. Given this new reality, customer experience (CX) is one of the few ways organizations can still differentiate themselves. Rod Johnson, Oracle’s vice president for industry strategy and development, discusses how Oracle is solving the CX equation for individual industries.
Read More

Back to Top

SPOTLIGHT: ORACLE CUSTOMER EXPERIENCE SUMMIT

Video: Mark Hurd—The Experience Imperative

Oracle President Mark Hurd speaks about the customer experience imperative.

Video: Anthony Lye—The Experience Imperative

Listen to Anthony Lye, senior vice president, Oracle Cloud Applications Strategy, discuss the customer experience imperative.

Oracle Customer Experience Blog: Mapping Your Customer Experience Journey

Oracle Customer Experience Blog: Purple Cows, Copernicus, and Shampoo—Lessons in Customer Experience

Back to Top

SPOTLIGHT: ORACLE OPENWORLD 2012

Video: Thomas Kurian on the Oracle Cloud—Oracle's Cloud Platform and Applications Strategy

Video: Larry Ellison on the Oracle Cloud—Where Social Is Built In

Oracle Customer Experience Blog

Read a post featuring news from Oracle OpenWorld.

• Oracle OpenWorld Kicks Off Today Delivering a Full Week of Insight, Education, and Unique Experiences
• Mark Hurd on Oracle's Strategy to Be the Best
• Focus on Social Relationship Management at Oracle OpenWorld
• Oracle OpenWorld—Our (Road) Maps are Looking Good!

Back to Top

WEBCASTS

Social Business Webcast Series: Managing Social Relationships for the Enterprise

Allied Electronics and Sigma Aldrich Join B2B Commerce Best Practices Roundtable

Customer Concepts TV: Delivering Exceptional Customer Experiences

Customer Concepts TV: Eliminate the Guesswork in Your Sales Organization

Back to Top

BLOGOSPHERE

Oracle Customer Experience Blog

Join the experience revolution—read a recent post.

• The Customer Experience Imperative: A Game-Changer for Brands
• Customer Experience Metrics That Matter Most
• Why Deliver Customer Service in the Cloud?
• Managing Social Relationships for the Enterprise

Back to Top

WHITE PAPERS

B2B Cross-Channel Commerce: Complexity, Consumerization, and Change

Agile, Secure, Reliable: World-Class Customer Service in the Cloud

Knowledge Management: Five Steps to Getting It Right the First Time

Back to Top

PRODUCT UPDATE

Oracle Customer Experience Solutions—Empowering People, Powering Brands

Back to Top

CUSTOMER BUZZ

Customers Go on Record About Oracle CRM Cloud Service

Swiss Mobiliar Establishes 360-Degree View of Insurance Customers, Optimizes Lead Management to Grow Sales

CSK ServiceWare Corporation Cuts Reporting Time and Improves Service by Rebuilding Contact Center

TNT Brasil Improves Customer-Request Resolution Rate from 40 Percent to 70 Percent, Raising Customer Satisfaction Levels

Back to Top

PRESS RELEASES

Oracle Unveils Oracle Fusion Tap for the iPad

Oracle Holds #1 Revenue Share in Customer Relationship Management Applications

Leading Analyst Firm Positions Oracle in Leaders Quadrant for Sales Force Automation

Oracle Announces Leading Independent Software Vendor Integration with Oracle Sales and Marketing Cloud Service

Back to Top

FEATURED TRAINING

Oracle Fusion Applications Training

Get up to speed quickly on Oracle Fusion Customer Relationship Management with expert training from Oracle University.

• Oracle Fusion Applications: CRM Implementation
• Oracle Fusion Applications: CRM Base Sales Implementation
• Oracle Fusion Applications: Extend Oracle Fusion Customer Relationship Management with Composers
• Oracle Fusion Applications: Oracle Fusion Incentive Compensation Implementation
• Oracle Fusion Applications: Oracle Fusion Territory Management Implementation

Back to Top

PARTNER UPDATE

Video: Customers Value Oracle Exastack–Optimized Partners

Back to Top

EVENTS

Find an Oracle Customer Experience Event Near You

Customer Experience for Service Leaders Roundtable

Interested customer experience leaders at the vice president level and above, please contact Kristin Bond for more information on how to register.

• November 7—Miami, Florida
• November 8—Dallas, Texas
• November 13—Philadelphia, Pennsylvania
• November 14—New York, New York
• November 15—Boston, Massachusetts
• November 29—Atlanta, Georgia

Oracle's Annual North America Social Media Summit

Nov 14–15
Las Vegas, Nevada

Oracle Day 2012—EMEA

Multiple dates and cities.

Oracle OpenWorld Latin America

December 4–6
São Paulo, Brazil

Find an Oracle Event Near You

Back to Top

Please send questions or comments to newsletter_feedback_us@oracle.com.

This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.